Kohls - Black Friday Sale- Sold Used & Damaged Merchandise

322 of 934 Kohls reviews

Purchased a FoodNetwork Cookware Enameled Cast Iron Dutch Oven in taupe at the Valencia, CA store on 11-26-15. The only color available among gaudy and tacky orange and blue. While in the *** to the register, a couple pointed to them item and quietly stated "that's the dutch oven we returned." Didn't think anything of it until...

the next morning.

Opened the box and noticed the outer bottom was discolored and opened to find the inside was charred and burnt.

Apparently that couple most likely returned the damaged item and the associate at the customer service desk had the item returned to the floor.

Really Kohls??? Thats how you handle damaged returned merchandise? Just send it back to the sales floor...? So pissed.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Reason of review:
Damaged or defective
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Food Network Enamel Cast Iron Dutch Oven
Review category
Supermarkets and Malls
review #741019

Author wants to be contacted by the company. Learn more

Had an experience with Kohls? Submit review ›
Helpful? 0 Yes 0 2 No 2
Had the same issue 0 Yes 0
322 of 934 Kohls reviews

Dec 02, 2015 #1073029

Agree with the comment below. It's very possible the customers who returned it did not disclose the fact that it had been used and was burnt. Or if the associate asked them if anything was wrong with it, they probably lied and said no. The associates at customer service don't have time to rummage through every single returned item to see if it's damaged or not.

1 0 Reply

Nov 27, 2015 #1070419

The customers that did the return probably lied and said it wasn't used. Kohls does not put damaged merchandise on the floor at full price.

2 1 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Kohls. However, many companies do monitor reviews on our site.

You were reading a complaint about Kohls.
Filing a new complaint about