Lloyd P Obu
map-marker Belleville, Michigan

Complaint regarding email survey

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Trued calling you. Get runaround at every turn.

No number where you can talk to someone, voice concerns. Received Kohls survey, via rmail. Took 10-15 mins. to complete survey, regarding discounted Rachel Ray cookware.

When it was time to submit survey, system froze up. Customers dont have time to submit personal information, only to hit a deadend! My suggestion is: if it is your system, you need to fix it. If it is one of your businesd partners system, you need to sddress this with them.

This is not promoting goodwill with your customers. I have no problem with your store, merchandise, or employees. Except that there foesnt seem to be a convenient avenue to contact you. On another note, i recently applied for a Kohls card.

Said a decision was delayed. Then I havent heard anything regarding that application. A little disappointing, given that I took the time to apply. That is all for now.

Sincerely, L. E.

Porter, JR. number-1-rebel@***.com

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Anonymous
map-marker Huron, Ohio

Clothing rubs off on skin

I purchased a black Christmas jumpsuit for my 10 year old granddaughter and gave yet to her. She wore it to our home on Christmas Eve. Her white socks turned dark blue and as she lifted up the pant legs, her legs were purple. What is this?
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Resolved
Marcella B Uox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Would like to use 40% off coupon on already ordered $206. Using a 30%

Updated by user Oct 29, 2023

Company fixed the issue and I have been provided with apology.

Original review Oct 14, 2023
I would like to use my 40% off coupon on already ordered but not yet received order. Can I do that or do I cancel my order and do My order again?
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Preferred solution: Price reduction

Anonymous
map-marker Tell City, Indiana

I received a 800$ gift certificate and it was stolen. Even though kohls had copies of this purchase they would not give me another gift card. I lost 800$ and they don’t give a ***

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Every time I called customer service they would cut me off or put me on hold. I could never finish my call because they locked me out
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Hedy G Kaf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Just ordered item by mistake and was told I could not cancel it. After I was told it would take 3 to 9 days to receive it.

See above comment. Very difficult to reach a live person. Worse experience I had with kohls and I have been a customer since they open in St. Louis.
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User's recommendation: DONT ORDER ONLINE

1 comment
Guest

You have up to 30 minutes after you place your order to either cancel an item, or the entire order. Just click on your orders, and then manage order, then you can make your changes or cancel the entire thing!

Veronique B Wup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Castle, Delaware

Discrimination for a job !!

Good Morning,

Two weeks ago I saw a publicity from Kohl's for a job in a shop, they explain you can send your CV or come directly in in the shop, that's I did at the Kohl's Newark DE, the 17 or 18 august. The interview was not too bad, except one time the women explain, there some '"young" people who can carry the heavy stuff, for "the other one", ( I am not an idiot...

I'm no young ) they stay in the shop. For december I have to work all the month monday to sunday, I agree and choose the hour 7am to 4pm. A few days after I received an e mail for an interview by phone, 25 august at 11am. But surprise surprise, Tuesday 22 august I received an e mail who someone told me 'I cancelled this appointment" I send back an other one an explain, I never do that!!

They send again an other e mail and explain after review my CV they cancel the appointment. In your publicity Kohl's say for the job "without discrimination, age or color" !!! It's *** shame on you, I courageous, hard worker, I am a frequent buyer at Kohl's, now really I don't know, many people around me are shock, that the way you find workers at Kohl's, I come from an other country, I never imagine an employer in US can react like that.

For the women who cancel the appointment she must be fire!!! Have a nice day

I hope someone has enough courage to send me an email back and give me a correct answer, and explain this behavior !!!

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12 comments
Anonymous

Your wanting her fired because you did not get the job shows how DISGUSTING you are. Even the simplest of jobs require a grade 9 education. You did not make it past grade 1.

Guest

How do they know your color? There could be 100 other reasons for this to have happened but doughnuts like you enjoy pulling that card.

If you had to write anything, that's a good reason. Your writing is atrocious.

Also if common sense was involved, you failed there. This is NOT Kohl's fool.

Guest
reply icon Replying to comment of Guest-2382195

I guess you were born yesterday, that guys post is about Kohls, you are stupid

Anonymous
reply icon Replying to comment of Guest-2453880

They know that. Read STUPID.

Anonymous
reply icon Replying to comment of Guest-2459301

I am a 25 year old man. But someone thinks that I am a little child and despite tha.

This grown man keeps asking me to meet at a hotel room with them so we can take a bath together. What a DISGUSTING PERSON. Then he calls me stupid.

Yet he can't even spell..He got kicked out of law school for sleeping with his MALE PROFESSOR to improve his grade. His name is Zachary p hop.

Guest
reply icon Replying to comment of Guest-2382195

Irregardless, Kohls sucks bad

Guest
reply icon Replying to comment of Guest-2382195

So you’re saying he can’t write because he’s colored? Now that’s racist!

Guest
reply icon Replying to comment of Guest-2453905

You calling him colored is racist. This isn't 1950.

Guest
reply icon Replying to comment of Guest-2453910

Shut up you honky! Now that goes back to 1946, so shut your flapping mouth.

Anonymous
reply icon Replying to comment of Guest-2453905

It is not racial. Just look at the post.

It is full of spelling and grammar errors. Has nothing to do with the color of his skin.

View more comments (11)
Ginger O Kpl

I just need to change my address. This has taken an hour. What a mess!!

Let me change my address!Change my address! !!! Need to change my address and do it now before I cancel my card.
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Anonymous
map-marker Hartford, Connecticut

Deceived

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My account was closed after I made a payment plan and O am currently with my payments . They told me if I made two payments of $203 my account will be current. If you check, I am making my payments but I have $0 available credit. I think thats deceiving people and is not right. Can someone help me? Thanks
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Anonymous
map-marker Mankato, Minnesota

Ordering

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Customer rep. Could not figure how to place order. We asked him to call us back on land line, he said he could not call. I see on my iPad I have two orders. I am afraid to open them with my husband gone. This is a mess. It usually is with Kohls which is why I wish to use my master card.
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User's recommendation: Lousy

Dedi R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bedford, New Hampshire

Promo discount

I am still waiting for my promo discount in the amount of $158.10 I did not receive on my online purchase. It will be one week on 11/21
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Loss:
$151
Pros:
  • We will after this transaction

Preferred solution: Price reduction

Jamie h Hvz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Modugno, Apulia

Returns

I ordered shoes online and when they were delivered they were not the quality I expected and didn't work me.I got them on sale for $80.00 which was not cheap. I went to return them by mail and had to pay $11.00 . That to me is ridiculous! I do not have a store near me. I will not be ordering from Kohl's in the future because of this return policy!
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Loss:
$11

Preferred solution: Free shipping on returns

Anonymous
map-marker Evansville, Indiana

Placed order #654019**** tried to cancel immediately and was unable please cancel this immediately

DdPlaced order 654019****. Immediately tried to cancel but unable. Have called but not able to cancel. Said I needed to do it within 15 mins? Do not send the item I have reordered from kohls another item. If I am unable to cancel I will have no other choice than to file a complaint with the BBB
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User's recommendation: Do not order from kohls.com

Anonymous
map-marker Memphis, Tennessee

My last trip to kohls! I went for a tree collar. They had three around the trees and would not sell me one. Had the nerve to tell me they should be on the truck tomorrow. Really?

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I kindly waited in line to ask if I could grab one from around the tree or did they have one in a box, and after she called someone on her mic, they told me no and that they may have one on the truck tomorrow. Really? Why cant you sell that to the customer and replace it if more are coming in? Terrible customer service!
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User's recommendation: There are other stores to shop for the same products!

Anonymous
map-marker Bangor, Michigan

Bought a serving tray to be shipped to my home…it was packaged very very poorly and when it arrived it was broken in pieces

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Broken tray because of poor packaging .i was shipped in just a plastic mailer and tray was busted in piecesI have another coming that customer service took care of BUT will it be broken as well?!!?
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User's recommendation: Do not order anything breakable

Anonymous
map-marker Dubuque, Iowa

Poor customer service

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Im posting here and everywhere I can because all email addresses to send a complaint to are unmonitored.

I went into my local Kohls on July 23, to return 5 pairs of jeans that my son had ordered online. He gave them to me to return while he went on vacation to Mexico.

4 of the 5 pairs were still in the clear plastic bag they were shipped in and one pair was taken out to be tried on but all tags were still securely attached. I approached the counter and said Hello to Mandie. She said "Hello". I proceeded to tell her that I was returning these jeans, that my son had ordered them but I didn't have the receipt.

She asked me if I knew how he paid for them and mentioned a few forms of payment. I told her I did not know how he paid and that I didn't have his credit card information. She said if I could call him and could get the order number she could look up the order. I informed her he was in Mexico and that if she just wanted to do a merchandise credit for whatever they are valued at currently, that is fine.

She then informed me that for future reference, it is best to have the receipt or form of payment because she can only give me what the lowest sale price has been for them. I assured her that was fine. (This isn't my first time returning an item to Kohl's.)

She then stated that if my son finds out that I didn't get the full value of what he paid he may be mad and that she can not reverse the transaction once she does it. I assured her that I could handle my son if he's angry about it.

She scanned the first pair of jeans and I asked her what they rang up at, she said $37.50, I said "that's fine". Then she had the audacity to say to me, "well, sometimes people buy things on eBay..." which to me was inferring that I purchased these on ebay then brought them to the store to return them for merchandise credit. I replied, "I'm sure they do." She finished ringing up the 3 pairs of Lee jeans then moved on to the two pairs of Levi's. She scanned one and I asked what they rang up at and she said "$31.80 and that they are on clearance".

Another employee then walks in the area and Mandie turns to her to ask if she can take back clearance without a receipt. Was this Mandie's first day? I myself have worked retail and customers returning something without a receipt and it's on clearance is a very common occurrence, one that she should know if it's accepted or not. The other employee stated that yes, they can.

She continued to process my return without any other issues.

I was offended that someone in that capacity would infer that I was doing something nefarious. I didn't appreciate being talked to or treated that way. I know a lot of people say they won't be shopping at Kohl's when they have an experience like this, but Mandie just solidified that I won't be spending my hard earned money at the Dubuque store.

She acted like that return was coming out of her pocket. She should do her job and keep her personal opinions to herself.

Angie

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User's recommendation: Stay away from Mandie!

9 comments
James M Ujj

I had a terrible time with Mariano's in Chicago -- a division of Kohl's. I ordered food for delivery on-line and filled out everything they asked for RE: Limk (food stamps), which they accept.

But --- they wan't it backed-up by a credit or debit card "in case I don't accept the delivery". It WAS delivered and I accepted it. What did they do -- they charged my debit card some $95.00 instead of my Link card.

After three calls of fighting with Kohl's so-called "customer service I gave up. My mission is to make sure that NO ONE ever shops at Kohl's (AKA Mariano's).

Guest
reply icon Replying to comment of James M Ujj

Have your food delivered to my place loverboy! I’ll be waiting for you on my kitchen table wearing nothing but a smile!

James M Ujj
reply icon Replying to comment of Guest-2456543

If you're a guy I can be there in 5 minutes.

Guest
reply icon Replying to comment of James M Ujj

Oh baby! Come over!

I’m only wearing whipped cream with a cherry on top! Come and get it!

Guest
reply icon Replying to comment of James M Ujj

I’ll give that one to you James, that was funny!

Guest

Everything about Kohls is poor. They will be the next Sears. If you are invested in them, sell now, before you go broke!

Guest
reply icon Replying to comment of Guest-2453678

Kohls is just fine. You know who is not fine?

YOU! You keep obsessively posting insane remarks about Kohls and pretending you are multiple people that are in agreement with you. It is just you.

Please get help NOW! This is not normal!

Guest
reply icon Replying to comment of Guest-2454130

Wow! What got your panties in a twist?

Oh, I guess he did. You really shouldn’t let people get under your skin, especially someone who is just Trolling Kohls reviews. Move on and get over it. I don’t like Kohls because their clothing is no good now and their popularity has been going down for years.

The only reason that I can think of why you would be so upset over his posts is either 1, you are an employee of Kohls, or 2, you are Kohls number one shopper. You really should move just move along and find somewhere else to spend your free time.

I only came on here to read these reviews and leave my review about abusing and using gays for someone’s communist agenda. Take my advice, move on.

Guest
reply icon Replying to comment of Guest-2454232

Fidel’s panties are in a twist, he just need some big hairy fat man just released from prison, untwist them, and give him a good romping. That will cure his anger issues. Wooo Weeeee!!!

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