Fenton, Missouri
Not resolved

Last day to use Kohls cash 7/31/2016.Kohls website conveniently down or non responsive.

On hold for more than 30 minutes today 8/1/16. Website wouldn't accept pick up in store option. Going on vacation Friday morning and need warm clothes prior to then. Only way I could enter the order by the deadline is to accept ship to home.

They wanted $30 for two day shipping. You will find the picture of hold time as documentation attached. Had to dig for email option and then email option doesn't work either so this is my only recourse. It is not 33 minutes and I'm giving up.

I'll just shop elsewhere from now on.Why is there a 100 word minimum when I don't need 100 words to say what I need to say???

Review about: Horrible Lack Of Service.

I didn't like: Online and followup phone support.

Review #892517 is a subjective opinion of a user.

Exchange, Refund and Cancellation Policy
Customer service
Product or Service Quality
Ease of Use
Diversity of Products or Services
Price Affordability
Discounts and Special Offers
Layout of Store
Value for money
Kohls Customer Care
Reason of Review / Monetary Loss Poor customer service / $100
Preferred solution Let the company propose a solution

Had an Experience with Kohls?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Houston, Texas, United States #1193646
Exactly what do you expect the CSR's or any Kohls employee to do about their internet server problems?
North Royalton, Ohio, United States #1193498
Shipping isn't free honey. You want it fast, you have to pay for it. Or, you know, don't wait until days before you need it. Just a suggestion.
to Anonymous Reynoldsburg, Ohio, United States #1197092
As one who works in retail...thanks for speaking the truth! Nothing is more annoying than a customer thinking they get it shipped free to the store and can pick it up (with FREE shipping) in 2 days. Learn how the world works before whining.
Douglasville, Georgia, United States #1193446
Maybe not waiting until the last minute to use your kohls cash?
I attend college, were we submit assignments online, similar to shopping website, and if it goes down right before the deadline we are still deducted points for turning in late after the issue is resolved. Do it early, or not at all. They don't have control over the internet servers and it could have went down because multiple, 100s, of people were flooding it to use their khols cash.

You May Also Like

"I ordered the top in this picture in what is clearly a black&white zebra stripe but got a BLUE SNAKE print shirt. The product description also specified the top being..." Read more
"i ordered a ninja coffee bar a 249.99 coffee maker when i clicked the buy it and ordered it once the order went through it changed the product i even..." Read more
"I order two 6 pks of compression socks, and when I received my order, it contained two single packs of compression socks. Since the receipt said "two single packs" were..." Read more
"Retried to return something that was a gift for my 5 year old and was told I couldn't do that because I did not have the receipt. It was a..." Read more
"GearBest in my opinion is one of the best virtual stores in which I have purchased products, almost all shipments to my country are free and although they are delayed..." Read more
"Warning to anyone who considers using James Harris or one of his affiliated movers. James Harris is a welshing DEADBEAT and NOT an honorable man of his word. James Harris..." Read more
"Paid for a waist trainer and never received it. Found this company via Facebook. I did very little research but when I did google the company's name, I found some..." Read more
"Good Day I went to Singapore for holiday from 23-26 March 2017. On 26th march, i went to 7-ELEVEN, address 7-11 #368, 60A Orchard Rd. #01-03 S(238890), around 14:28 to..." Read more