Fenton, Missouri
4 comments
Not resolved

Last day to use Kohls cash 7/31/2016.Kohls website conveniently down or non responsive.

On hold for more than 30 minutes today 8/1/16. Website wouldn't accept pick up in store option. Going on vacation Friday morning and need warm clothes prior to then. Only way I could enter the order by the deadline is to accept ship to home.

They wanted $30 for two day shipping. You will find the picture of hold time as documentation attached. Had to dig for email option and then email option doesn't work either so this is my only recourse. It is not 33 minutes and I'm giving up.

I'll just shop elsewhere from now on.Why is there a 100 word minimum when I don't need 100 words to say what I need to say???

Review about: Horrible Lack Of Service.

I didn't like: Online and followup phone support.

Review #892517 is a subjective opinion of a user.

2.8
Website
Exchange, Refund and Cancellation Policy
Customer service
Product or Service Quality
Warranty
Ease of Use
Diversity of Products or Services
Price Affordability
Discounts and Special Offers
Staff
Layout of Store
Value for money
Location
PRODUCT OR SERVICE
Kohls Customer Care
Reason of Review / Monetary Loss Poor customer service / $100
Preferred solution Let the company propose a solution

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Anonymous
Houston, Texas, United States #1193646
OP:
Exactly what do you expect the CSR's or any Kohls employee to do about their internet server problems?
Anonymous
North Royalton, Ohio, United States #1193498
Shipping isn't free honey. You want it fast, you have to pay for it. Or, you know, don't wait until days before you need it. Just a suggestion.
Anonymous
to Anonymous Reynoldsburg, Ohio, United States #1197092
As one who works in retail...thanks for speaking the truth! Nothing is more annoying than a customer thinking they get it shipped free to the store and can pick it up (with FREE shipping) in 2 days. Learn how the world works before whining.
Anonymous
Douglasville, Georgia, United States #1193446
Maybe not waiting until the last minute to use your kohls cash?
I attend college, were we submit assignments online, similar to shopping website, and if it goes down right before the deadline we are still deducted points for turning in late after the issue is resolved. Do it early, or not at all. They don't have control over the internet servers and it could have went down because multiple, 100s, of people were flooding it to use their khols cash.

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