Kohls - 30 minute hold time

131 of 934 Kohls reviews

Last day to use Kohls cash 7/31/2016.Kohls website conveniently down or non responsive.

On hold for more than 30 minutes today 8/1/16. Website wouldn't accept pick up in store option. Going on vacation Friday morning and need warm clothes prior to then. Only way I could enter the order by the deadline is to accept ship to home.

They wanted $30 for two day shipping. You will find the picture of hold time as documentation attached. Had to dig for email option and then email option doesn't work either so this is my only recourse. It is not 33 minutes and I'm giving up.

I'll just shop elsewhere from now on.Why is there a 100 word minimum when I don't need 100 words to say what I need to say???

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Online and followup phone support

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$100
Product or service
Horrible Lack Of Service
Review category
Supermarkets and Malls
review #892517

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Helpful? 1 Yes 1 4 No 4
Had the same issue 0 Yes 0
131 of 934 Kohls reviews
Anonymous

Aug 02, 2016 #1193646 Houston, Texas, United States

OP:
Exactly what do you expect the CSR's or any Kohls employee to do about their internet server problems?

3 0 Reply
Anonymous

Aug 01, 2016 #1193498 North Royalton, Ohio, United States

Shipping isn't free honey. You want it fast, you have to pay for it. Or, you know, don't wait until days before you need it. Just a suggestion.

5 0 Reply
Anonymous

Aug 10, 2016 #1197092 Reynoldsburg, Ohio, United States

As one who works in retail...thanks for speaking the truth! Nothing is more annoying than a customer thinking they get it shipped free to the store and can pick it up (with FREE shipping) in 2 days. Learn how the world works before whining.

0 2 Reply
Anonymous

Aug 01, 2016 #1193446 Douglasville, Georgia, United States

Maybe not waiting until the last minute to use your kohls cash?
I attend college, were we submit assignments online, similar to shopping website, and if it goes down right before the deadline we are still deducted points for turning in late after the issue is resolved. Do it early, or not at all. They don't have control over the internet servers and it could have went down because multiple, 100s, of people were flooding it to use their khols cash.

2 1 Reply
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