Kohls
Reviews and Complaints
Kohl's Has No Respect For Their Loyal Customers
I placed an order and never received it. I contacted Kohl's and was told to look for it and ask neighbors if they had seen it.
I could not track down the apparently mis-shipped package. In the mean time, Kohl's billed me for it and then continually added late fees. I went on the web site and explained the situation. They continued to bill and add late fees.
I sent e-mails, made numerous calls and even went to the customer service counter at the local Kohl's store. Same results. Kohl's never disputed that the package was not delivered to me, they just insisted that I pay for it and the late fees anyway, because apparently that's the way Kohl's treats their loyal customers. This went on for 3 or 4 months.
Finally, I got the email address of a Kohl's executive and explained what had been going on. I was copied on the email that he sent to the customer service department instructing them to remove the charges for the order that I never received. They did, but left the late fees for me to pay. After a few more weeks of calls and emails, I finally got to speak to an actual concerned customer agent.
That is extremely rare with Kohl's customer service team. She finally removed the late fees and cleared my bill. Even though it has been a horrific experience, I was determined to continue shopping Kohl's, as it has been my favorite place for many years. But then recently I went on Credit Karma and found that Kohl's has reported a late payment on my credit report.
Of course I disputed it with an explanation of what led to this fraudulent report entry but was told that Kohl's felt that it is a accurate reflection of my credit worthiness. Then yesterday, I received a letter in the mail from Kohl's Customer Service an Operations Center (unsigned) which states the following: RE: Kohl's Credit Card # XXX-XXX-8079 Dear Daniel B Greenwell, Thank you for contacting us regarding the above-referenced Kohl's credit card account issued by Capital One, N.A. We have reviewed your account related to your concerns regarding information appearing on your credit report. We have determined that the information previously furnished to the credit reporting agencies is accurate.
Updating the information as you have requested will create an inaccurate representation of the status of your account with us. The integrity of the credit reporting system relies on the validity of the information furnished; therefore, we are unable to comply with your request to update this information with the credit reporting agencies. We appreciate the opportunity to assist you. Please contact Kohl's Customer Service at 1-80*-564-**** if you have further questions or concerns regarding this matter.
Sincerely, Kohl's Customer Service and Operations Center I have been a loyal customer of Kohl's for many years, even suggesting to many friends and family that they shop there. But I have spent months clearing my account, even though the only thing that I did wrong was to place an order with Kohl's and refuse to pay when I never received it. Kohl's expects their customers to pay for Kohl's mistakes. As for the customer service, if they would have actually looked into this matter they would have seen that it was a Kohl's mistake and removed it from my credit report.
Look at all of the aggravation I have endured and the time and trouble I have put into this issue that is a Kohl's screw up.
So I say to you, Cut up your Kohl's card and stop giving your money to an organization that will treat you badly just for being a customer. Believe me, it's not worth it.
- Bad way they treat me for being a loyal customer
Preferred solution: Let the company propose a solution
No cash rewards
Kohl's Credit card NOT worth the headaches!
This is the worst credit card ever!! They never mailed me an actual credit card, So I only had that tiny slip of paper with my account number, which I unfortunately lost 6 months later.
I literally could not access my account to make a payment. Even after calling and giving my SS# and DOB, I still could not get my Account Number. I dealt with customer service in the Philippines and was cut off. Then, someone from Mexico City who actually lied and told me he would email my account number.
Finally, I finally got a customer service rep in Wisconsin who was able to help, but that was a whole lot of wasted time and frustration just to pay my bill and give Kohls money. Maybe this company should think about keeping its customer service in the USA where the operators actually care about their customers. It was a complete disservice to outsource my call to these other operators who were not helpful at all and literally lied. This Kohls credit card is not worth the hassle!
Don't bother with it.
You can still gt Kohl's Cash and coupons without this credit card. Don't waste your time.
Screwed up online order
I placed the order Dec 6. 442803**** It was 3 shirts and a set of luggage I recieved the conformation..I recieved the 3 shirts no luggage so I tracked my order it said delivered..but the was no luggage so today I called Kohls.com.
got a person I could not under stand spoke broken english....I did understand him to say the order had been cancelled. I said it was not I recieved the 3 shirts. His reply was You cancelled the luggage or someone did.
I ask to speak to a supervisor 3 times. Never got one the last time .I ask for the last time I was told it will do you no good to speak to anyone else they will tell you the same As I did...
DiversifiedOrNo
Refunds
Went to 3 stores to find the jeans to fit my son that i bought online. Didnt have his size avaiable online or in store!
Returned the jeans that i bought online. Because i earned kohls cash from everything i bought, they took it off the price of the kohls cash i earned from the jeans i returned!! I am tellling everyone to lie n say u dont have a receipt!! Had i done that, i would not lose money!!
I lost money being honest!! Never again!
Out of stock & no call back
Kohl's had their Playtex 18 hour bras on sale and purchase five bras, all the bras where of different colors. The problem is after kohl's accepted my order, a few days later, they said one item was out of stock and they automatically reduced the order to four, then shipped the order from two different locations.
You would think they would had contacted me to see if I wanted to change my order to a different color but oh no, they just went ahead and changed the order themselves. Who is the customer here, guess it's not me. I paid by credit card and did they ever send a notice that they return the cost of one bra back to the credit card.
The answer to this is H*** no, now I will need to track this all down. This could all been avoided by just getting in contact with me as I would had just change the color of the bra.
Preferred solution: Let the company propose a solution
Sales representative Megan ,midland Texas, needs training
Horrible!
Alarm magnet left on Christmas gift, i arrive home after my hour commutome from the store 1 way, to find the cashier didn't remove their alarm magnet. Not only did it get missed, the alarm did not pick it up so the error could be caught.
so I call and ask how to get it off, i am then told to hit it with a hammer.... doesn't work. After transfering me a few times a manager gets on the line and tells me its human error and there is nothing they can do... Christmas Eve.
No gift for 1 member of the family due to this and then tells me to drive it back?? We are in a winter advisory I say, her reply, there is nothing i can do over the phone. I say it is impossible to see and I went 30 mph hr to get home. I again told her i have to be up at 6am and again i get the same response.
It is human error we all make mistakes.
No apology no offer to overnight a replacement and ship other back. Pure incompetence.
Appalled
Preferred solution: Price reduction
Beyond pissed off, was lied too
Order never received
Incompetence
I’m done with this business!!!!
Horrible service
I received an item with a security tag still in place. I called Customer service and was told I can send the item back for no charge, but I’ll have to pay shipping for the exchange.
I questioned this and even asked to speak to a manager who rudely replied that I can just go to the store. I told the person there was no nearest Kohl’s, why do you think I ordered the item on line.
She proceeds to check store locations and tells me where I can go, but their policy is I’d still have to pay for the shipping, even though it was their mistake. I’m just so disgusted with the service I received and I think there should be a better policy in place when Kohl’s is the one messing up the orders not the customers.
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This is a lot of work you did just so you can get some free stuff from the store. Do you do this to all places? Get a job and stop ripping this store off.