Kohls
Reviews and Complaints
Trying to make you cancel order so you loose the deals they offer
Bad customer care
- Unethical customer service
Preferred solution: Full refund
1 missed payment reported to credit bureau
- Customer service and credit reporting policy
Preferred solution: Remove the report to the credit union
Worst company ever
Kohls in Livonia, Michigan
- Product availability and appearance of the store
Need to reroute a package
Closed my account even though I had been paying balance down
Kohl's cares??
My order is missing an item
- Customer service
- Customer service or the refund policy
Preferred solution: Deliver product or service ordered
Unauthorized charges
- Stealing my hard worked money
- Poor policies
Preferred solution: stop holding unauthorized funds
Shipping damage and not full order received
Online order stalled
Preferred solution: Let the company propose a solution
Refund
Does anybody pay full price?
Jewelry department couldn’t get help
Wanted to buy an expensive piece of jewelry but it was crowded (day before Mother's Day) and only one clerk. So while waiting I continued to look at the jewelry display cases.
People were standing all over waiting for service. After standing there for 45 minutes and her taking people who came after me I ask for assistance and she claimed others were first, which was not true. She would not wait on me.
I reported it to the manager saying she coukdn’t Keep track of who was coming first and she may need help since there were too many customers needing help. 30 minutes later she was still working alone
They list a couple big purchases
To not continue losing big purchases in their jewelry department they should have customers take a number if they have one clerk especially if the clerk can’t keep track who comes first
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Any manager would have been happy to override the prices and recreate your deal once you showed receipt and explained. I have had a similar experience and the managers always happily accommodate me. I love Kohls!!