Kohls
Reviews and Complaints
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Verified Reviewer
Poor packaging of product when shipped.
Ordered a watch for my Niece. Received watch loose in an envelope.
No box. No extra link. Watch face and metal band are scratched.
Unable to Gift watch to my Niece in this condition. Very disappointed with Kohl's.
Preferred solution: Full refund
Mahwah, New Jersey
Poor service from manager at Wayne store.
I went to the cashier to make a purchase of girls panties among other items. There was a 40% sign above the rack with these panties.
The rack next to these had girls socks with a sign that read Buy one get one at half off. When I went to check out, the cashier said that these panties came up at Buy one get one at half off. I took her to show her the sign above the rack for 40% off. When we saw the manager and told him about the conflict he said that the sign had to say 40% off of panties.
When I asked him why that sign was placed there as well as similar signs in other places he shrugged and went on his way!
This is customer service!!! So very disappointed in Kohls service from this manager and store!
User's recommendation: Do not trust Kohls’ to honor their advertising or sales!
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Verified Reviewer |
Berwyn, Illinois
Late Payments
Never ever would I even think about using Kohl's.
I have received an email from Experience telling me my credit score decreased due to late payments. This is the third time that they have reported me for late payments.
However, my balance is ZERO!
I'M DONE, I'VE DISPUTED THEM FOR THE LAST TIME. CLOSING THE ACCOUNT!
User's recommendation: Do NOT OPEN A KOHL'S CREDIT CARD.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Mackinaw, Illinois
WrongOrder issued
I got
The wrong order that was given. Didnt get what I ordered and used $20 kohls cash on my original order
Preferred solution: The correct order to be issued
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Verified Reviewer |
Oklahoma City, Oklahoma
A complaint! About christmas sale at the store
It was resolved with the real manager of my Khols at nw expressway okc - Shannon. She gave me my Christmas warmies at the price that was above them, before the assistant manager moved them away from the sign ,while I had them in my cart, with the other Christmas sale items I was buying! Thanks to the manager over the store on the nw expressway okc - Shannon took care of me, so my grandbabies could enjoy them!
User's recommendation: If you have any issues at khols, just talk to the manager of the store!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost item
Got a very great price on a necklace after tracking found it was shipped to another state called and got a refund I cant reorder at the sale price and now out of my price range . I am very disappointed and dont understand how this happened ..
- Great deals
- Lost item
Preferred solution: Purchase necklace at the sale price I had
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Verified Reviewer |
New York, New York
Representative
I lost my *** card. Id like to talk to somebody so they can cancel it. I lost it I believe January 8 was the last time I saw it well on vacation.
User's recommendation: Talk to a representative
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Verified Reviewer |
West Allis, Wisconsin
David S racially profiling
Came into store to purchase items for my wife and was accosted by three police officers telling me lost prevention assumed I was going to steal was questioned and told not to steal very embarrassed and disturbed by the incident. Would not recommend shopping and spending your hard earned money there if not respected as other shoppers. Due to this incident I will never spend another dime with this establishment.
Preferred solution: Apology
User's recommendation: Please disregard the one star be careful if you are black this incident could have turned out worse if I didn't keep my composure.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied order delivery
I placed this order on Saturday November 25th at 4:20 pm. Both items in the order were supposed to be delivered.
After paying $8.95 for shipping, I got an email stating the one of the items is to be picked up at the store. I am recovering from surgery and wanted my complete order to be shipped because I cannot drive. I called your customer service and spoke to someone who barely spoke English and asked that he change it from customer pickup to delivery as first requested. I was told that once the order is place that he could not do this and that all he could do was cancel the order.
This is not what I wanted.
Why is something so simple so difficult for Kohls. I am not a happy customer!!!
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTracking a package
About a month ago FedEx sent you a package that was supposed to be sent to me and now it seems that nobody can find the damn package FedEx said they've been trying to get it back from you folks but you don't even know where the package is and there's a lot of money in that package and I desperately need it there's also keys to my house. Perhaps you should contact FedEx and ask them about this they're the ones trying to find a package
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLACK OF CUSTOMER SERVICE
OUTSIDE USA AGENTS USING PROFNNE AND PREJUDICE LANGUAGE. NO ONE CARES CANNOT GET A SUPERVISOR TO ANSWER JUST PEOPKE YELLING AND TELLING YOU PAY THE BILL OR WE WILL SEND TO COLLECTIONS HAVE NOT SHOPPED AT A KOHLS IN OVER A YEAR SO HOW COULD I HAVE A BILL? NEEDS TO BE ADDRESED.STAY AWAY
Preferred solution: Full refund
User's recommendation: STAY AWAY
Pasadena, California
Order never even shipped!
Placed an online order and 8 days later it appeared the package was never even shipped based on tracking #. Customer service only repeated scripted answers and told me to wait because of "delays in transit".
They then issued a refund after 10-12 days.The package was never even in transit!
Basically they took payment, created shipping labels, did not ship anything and refunded after 2 weeks. Is this some kind of scam?
User's recommendation: customer beware!
Salt Lake City, Utah
They stopped payment on a check they paid me. They then put another check into my account. My bank charged my account a $12 fee. Kohls wont reimburse me back. They were so rude and unprofessional.
They stopped payment on a check they paid me. They then put another check into my account.
My bank charged my account a $12 fee. Kohls wont reimburse me back.
They were so rude and unprofessional. They still owe me $12.00D
User's recommendation: Do not go unless you are paying cash
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hobart, Indiana
I returned a $6 shirt and they took my $10 Kohls cash. I asked for an in store credit so I wouldn’t lose it but they refused. I feel ripped off for the first time at Kohls!
Not sure
Specifically I lost $10 Kohls cash unfairly. How can I prevent this in the future.
A $6 return cost me $10. There must be a better way!
- Good products and fair prices
- Listen better to customer requests
Preferred solution: $10 Kohls cash returned
User's recommendation: Purchase first using your Kohls cash then do any needed returns. I
Resolved: Lost kohls cash
Company fixed the issue and I have been provided with discount on future orders.
Lost $35 kohls cash. Brought the receipt for proof and showed them the email stating I have kohls cash to be used.
Its not in my wallet for some reason. I just want to have the kohls cad credited to my wallet!
Preferred solution: Earned kohls cad of $35.
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