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I have never been so badly mistreated by Kohl's customer service they are the worst. I was ordering something online and did not realize that your could not use the 20% off coupon for this item, so I went on CHAT and the person that I was chatting with disconnected our...
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1.0
#1135537
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Ordered several clothing items. Package arrived missing 2 pants and had, instead, items we did not order. After at least 2 calls and several emails their suggestion is to reorder the pants (we have not been refunded for the first order yet!) and they want us to carry...
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2.2
I didn't like
  • Kohls refusing to correct their mistake
#1135354
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( the below email was sent to the CEO of Kohl’s exactly one week ago) I have not had a response as of yet but i sure hope i get a resolution or i will be posting this with my Attorney. Dear Mr. CEO I want to first congratulate you on your retirement next year 2018...
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Anonymous
Anonymous

OP:Do you really think or expect any CEO at any company to want to read an email this long?Your too long of an email could be the reason why you have not received a reply.Just...

4.2
#1134188
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Kohls - Messy, shelves and floors!!! Merchandise in disaray!! Why!!

Kohls
#1135998
2.2
Details
Today! Louisville Co! Messy shelves! Blocked aisles! Why!?! It’s the same at the Peru Il store!! I e-mailed this site over a week ago! No response!! I’ve loved Kohl’s! Shopped there for years! Now I’m afraid of falling! Racks of merchandise just sitting in the aisle! Why!! Clothes on floor! Sad!!!
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Kohls - Rude Customer Service

Kohls
#1128283
3.5
Details
Just had the worst experience of my life returning somethings to Kohl's in Franklin (Customer Service Employee Tony), I don't shop anywhere else because of their return policy but that return policy had changed and the women behind the counter talked to me like I was a drug addict that i was trying to scam Kohls and keep making rude remarks. Guess I'll try Amazon from now on.
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Customer service
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Kohls - Online Billing and Customer Service

Kohls
#1115046
3.5
Details
Kohl's online billing misleading for the older customers who are used to the paper bills and check writing system. Not to mention experiencing memory loss. Explained several times to customer service why my payments have been late which adds on $28.00 to your bill. well there goes all the Sales. Koles customer service was poor while trying to figure the system out. AVOID their paperless bills.
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Customer service
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Kohls - Colleen at Seal beach

Kohls
#1103804
2.9
Details
My mother is very old and seemingly annoying when she doesn't understand things. Colleen the manager is so rude how is she the "01" she walks around boasting being a retail manager. She needs to hop off her high horse.
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Customer service
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I think this probably applies to Kohl's in general and not the particular store I shopped in. I got a card in the mail entitling me to ten dollars off of a $25.00 or more purchase. Apparently this was sent to all Kohl's account customers. You would think this would be...
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Anonymous
Anonymous

How stupid can you be! Did you know you get free shipping if you use the app in the store? Or the kiosk?! Just purchase them if the line is long on the app. Then it will get s...

#1129997
Reply to reviews
I have been paying my Kohls account faithfully for about 18 months. There were no problems until I started paying in the store. The reason I started paying in the store was because I had problems with Kohl's IT department and my online account. Since I was unaware that...
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Anonymous
Erwin

What concerns me more than anything is that Kohl's has outsourced its call center jobs to Mexico and Texas, creating the potential for identity theft. I don't think that Kohl'...

1.5
I liked
  • Receiving points that turn to cash
I didn't like
  • Employees
  • Lack of customer service
#1122931
Reply to reviews
Kohls - DiversifiedOrNo
I've been trying to get a recruit to contact me back at Kohl's for an internship position. I'm in college right now taking up Business Administration this is my sophomore year and I have maintained a 4.0 GPA and I'm flabbergasted that when I go to the Kohl's instagram...
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Anonymous
Anonymous

HAHA! Stop saying everything is because of your color! You probably just have a bad personality. Whatever it is, of course you won't tell us, because you are ashamed of it! Ow...

Anonymous
Erwin

They are a lousy corporate citizen. You should get experience at a company that treats its employees and customers with dignity and respect.

#1122874
Reply to reviews
I had ordered a jacket and chose not to refuse the item as it was being delievered. I called to get my refund of my money n they told me it wont be back into my account for 7 days. When i need my money now.
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Anonymous
Anonymous

It sounds like you didn't have the money to begin with and shouldn't have bought the jacket. You should have taken the package and returned it at a Kohl's if you wanted your m...

#1122863
Reply to reviews
Kohl’s sent me a incorrect order I call customer service which was in Mexico City I had a hard time understand The customer service representative they had no idea what to do I wanted 2 week no email so I took the product to the kohl store they would not take it back...
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Anonymous
Anonymous

You never came to the store to return it?!?!?! So why are you lying!?! Just return it! And stop saying you called, because obviously you didn't.Just handle the issue already a...

Anonymous
Anonymous

They are not stealing from you. You lazy *** won’t get us to figure out the problem. Just leave and stop complaining in this world. You’re sick and no one needs this. Grow up.

1.0
#1118090
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I had placed a order for 4 mans shirts and I was having trouble with it I ask for help and know help at all spent to much time waiting and bought some other place done with khols I have know trouble with any other company placing a order and if I need help I get it...
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Anonymous
SeeSpotRun

Can someone at pissedconsumer please delete and block the “anonymous” writer and its rants of rude remarks and verbal attacks on the innocent people writing their concerns on ...

Anonymous
Anonymous

OMG! Can you go back to school? No one can understand this! You need to stop complaining and move on because you can't even understand what they are telling you because your I...

#1117349
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Contact Kohls

Mailing Address:
Corporate Headquarters
Kohl's Department Stores N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
Phone:
(866) 887-8884
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It happened two hours ago bought a chef's cookware set for my granddaughter for $59.99 did not have my ID shopping at Kohl's for years, she told me to put my social security number in and then said never mind I needed my ID could have saved around $25.00 + the girl at...
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Anonymous
Anonymous

The thing that I am wondering is, why didn't you have your ID? Who drives 18 miles away from home, goes shopping (I am assuming without store credit card) and without ID? Then...

Anonymous
Anonymous

Okay...so you're saying you drive 18 miles when you could just buy online? How stupid are you?And you have a credit card so you shop their often. And you are saying a place th...

1.0
I didn't like
  • Service and attitude of girl at the register
  • Manager nina- bad customer service for a good customer
  • Policies on how to handle transactions
#1111935
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