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2.1 Based on 357 reviews
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  • Customers like
    • Good deals 8
    • Shopping there 7
    • Zero 7
  • Customers don't like
    • Customer service 18
    • Online ordering 16
    • Poor customer service 15
  • From mobile
  • 7 hours ago
  • by anonymous
  • #1011021

Evansville store accusing me of Stealing and took my shoes that my parents bought as a gift that i was gonna return for new one but neither had receipt ormy ID so couldnt as we walked out to the car they grabbed my wifetook us to a office went threww hour of bull *** i want the moneyfor my shoes something i had my kids and

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  • From mobile
  • Feb 13
  • by anonymous
  • #1007556

I went shopping for my company took me over an hour had a tax exempt form on my phone. Got to check out and they said they had to have a physical copy of the form. I said I can email them or fax them a copy to print out and I was told it's not possible in this day and age I should be able to email a company to have them print something out that will allow them business.

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Kohls - Review in Supermarkets and Malls category
1 of 5

Retried to return something that was a gift for my 5 year old and was told I couldn't do that because I did not have the receipt. It was a gift from her grandmother. A Frozen thermal mug and it got ruined on the first use and cannot be used again. All I wanted to do was exchange for another a a replacement and even offered to pay the difference and was still told I couldn't do that. Funny thing is the price and tags were still on the bottom of... Read more

Was this review helpful? 1 4

$40 in Kohls cash expired Jan 28. Went there today to explain i had been ill and wanted to use this as i was only 4 days outside their 10 day policy. Her response was pretty much too bad for you. I said r u kidding i spend 200 month on average response so i left and am now happily spending my money today at Target. Btw iiver xmas holiday i spent about 500 in there one night and part of it was 4 psu hats at 30 a piece that never got in... Read more

Was this review helpful? 0 4

Batik Bay is the worst shirts you sold at your store cheap fabric like plastic itchy skin when we put your shirts on because of cheap fabric you need new buyer for men department what you have in men clothing is the worst I ever seen when you open your stores we thought you are going to have good stuff talking about men clothing few years back I was telling one of the managers at Kohls how bad what you carry in men clothing she told me that she... Read more

Was this review helpful? 1 1

Went to take IHome electronic device back to Kolhls in Abilene Tx. about 2weeks ago had no recite and was rudely told i couldnt returne the item back,and they told me without a receipt i couldn't return it ,and your policy on says that you can,i feel very dissatisfied with the way i was treated Read more

Was this review helpful? 0 0

Earlier today on 02/06/017 i called up your customer service to place an order since i was unable to use my merchandise credit. A guy answered and he took my order and applied the credit and asked to verify my credit details which i did. he was intentionally very slow and the entire process took half hr. but at the end he said he is having some problems placing my order and instead of solving the issue he abruptly ended the call. Im very unhappy... Read more

Was this review helpful? 0 2

I left a review at about an order and was told that my review did not meet their guidelines. So I was unable to tell others how my furniture order was missing parts and that Kohls blamed the vendor. Instead of Kohls just sending me the missing baskets that they also sell seperately; I have to wait and see what the vendor tells Kohls then Kohls will respond to me. So others thinking of buying this dresser will not know that this could... Read more

Was this review helpful? 1 2

I spent hours placing an order for Kohl's Black Friday sale. I only received two out of twenty items. Kohl's order history shows the items never shipped. I have called over fifteen times, and have spoken to seven managers, as well as writing a complaint to BBB. I was assured that I would receive a credit. I finally received a partial credit for only five of the eighteni items. I told customer service that I would not be paying my bill until this... Read more

Was this review helpful? 0 1

I order two 6 pks of compression socks, and when I received my order, it contained two single packs of compression socks. Since the receipt said "two single packs" were sent, I washed them, and waited for the rest of the order to arrive. When it did not arrive, I went back to the webpage, verified that it said it was a 6-pk of socks, and called customer service. She went to the webpage, checked my order, and then put me on hold for 10 minutes.... Read more

Was this review helpful? 1 2

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