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I have an account with Kohls.com. I was unable to sign in to make a purchase. I requested a password reset. It states on the website that it may take up to 24 hours to receive the email. If you do not receive the email to call customer service. I called customer...
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1.0
I liked
  • Kohls is very generous with their return policy
I didn't like
  • Kohls com customer service and the website design
#1150140
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We were recently in a Kohl's store in Mississippi. A coupon that was emailed to us clearly stated that if you spend 50.00 within the entire store you can have a free make up bag. When we went to honor to promotion. We were told by the manager Tina that we would have...
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1.0
#1149910
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On 11/27 I ordered Xmas gifts online. The order was split into 3 shipments. The 3rd shipment never tracked so on 12/11 I called the 800 number and was told the package was stuck in "labeling' and was given a case number and was told I would get an email within 24 hours...
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2.0
#1149246
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Kohls - Scam, overcharged on BS fees

Kohls
#1148676
1.0
Details
Excessive and fraudulent fees, reported me to police when I told them they are scammers
Comment
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Diversity of Products or Services

Kohls - Awful order

Kohls
#1148164
4.6
Details
I ordered a heated throw for my daughter for christmas. I saw the same thing in another store but chose to order from Kohls. Easy ordering, came in a few days . Was happy until iI opened bag . The box was completely destroyed. How do i give this as a gift? I just thought now iI better check if it even works. Bad, bad expetience. Always tell evetyone how great Kohls is. Not anymorez,
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Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Kohls - Email saying order shipped..NOT TRUE

Kohls
#1141407
Ordered crib on 11/25. Credit card charged and email advising order was shipped. Got UPS tracking number.,ups says its on tractor trailer at kohls warehouse. Kohls customer service says it will take 7-10 business says to find out what happened..and my free shipping cist $50. Never again!
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Kohls - Security tabs
1/1

Kohls - Security tabs

Kohls
#1137465
3.2
Details
Truly, i love Kohls products. I live 40 miles from the Kohls i shop ar. Ive been there twice this week. Now due to an incompetent employee, i get to make the 40 mile trip AGAIN! Teach your customer service cashiers to remove the security plugs, or dont use them! If i deal with one more security pkug, ill quit shopping there!
Comment
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Ordered an item from Kohl's Nov 11, 2017 it is now Dec 14,2017 No product. Called #855-564-5705 Spoke to customer svc, cs supervisor and on hold waiting on Manger. Now product is unavailable but I can get a refund in 7 days. Yea because when I ordered it in Nov Kohl's...
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#1148574
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I can not believe a store manager or supervisor speaks and acts so rude. Her name is Rose. She claims that she is the store manager in Burlington in MA. I have one advice to you. You get paid to work in Kohl's. You have your job descriptions. Whether you can help...
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Anonymous
Anonymous

This is a vague complaint.I just see a bunch of general information, but No specifics.Exactly how was the manager rude?Exactly how did the manager act that would be considered...

Anonymous
Anonymous

OP:Nothing in your post describes the poor customer service you got, the managers attitude nor how the manager acts in a rude manner.You make some very good points, but you do...

I didn't like
  • Managers atitude
#1148136
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So I ordered three make up brush ceramic holders as Christmas gifts. Two out of the three were broken!! There was NO HANDLE WITH CARE on the box, or even a description of glassware/ceramic ware even mentioned on it either. Really pissed off! When I called Kohls...
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Anonymous
Anonymous

You are a lier you are so cheap broke *** you use the stuff and trying to return it

2.5
Ranson, West Virginia
#1147950
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I bought four items through online on November 23, 2017. I have received two out of four items through FedEx/USPS in one package. After three days I received another package through FedEx/USPS, supposed to be the remaining two other items of my order. When I opened the...
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1.9
#1147769
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Ordered 14 items on 11/23, all were ready for shipment by 11/27 all money was deducted from my bank account on 11/29. fast forward to 12/7, tv still not shipped, go on chat, they are making my issue a "high priority"! Doing an "investigation"! Will hear back via email...
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1.8
I liked
  • Kohl sales
  • Sales
I didn't like
  • Customer service
#1147760
Reply to reviews
I bought a few items online. One of them was a pair of simply Vera wang fleece lined leggings which arrived with a small hole at the bottom of the zipper. I went to the closest store since their “hassle-free” returns states you CMS return items at any store. After...
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cybertychobrahe
cybertychobrahe

Hello! You can only return items at the customer service desk at Kohl's. There is not usually a long line at the customer service desk. Odds are good that you probably stood ...

#1146475
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Contact Kohls

Mailing Address:
Corporate Headquarters
Kohl's Department Stores N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
Phone:
(866) 887-8884
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Placed an order. And then within KOHL's half hour window of opportunity - tried to correct the shipping address. After speaking to eight (8) customer service representatives, decided that I was surrounded by incompetence and cancelled the order with the last customer...
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#1146469
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