I have never been so badly mistreated by Kohl's customer service they are the worst. I was ordering something online and did not realize that your could not use the 20% off coupon for this item, so I went on CHAT and the person that I was chatting with disconnected our...Read more
Ordered several clothing items. Package arrived missing 2 pants and had, instead, items we did not order. After at least 2 calls and several emails their suggestion is to reorder the pants (we have not been refunded for the first order yet!) and they want us to carry...Read more
I didn't like
- Kohls refusing to correct their mistake
( the below email was sent to the CEO of Kohl’s exactly one week ago) I have not had a response as of yet but i sure hope i get a resolution or i will be posting this with my Attorney. Dear Mr. CEO I want to first congratulate you on your retirement next year 2018...Read more
Kohls - Messy, shelves and floors!!! Merchandise in disaray!! Why!!
Today! Louisville Co! Messy shelves! Blocked aisles! Why!?! It’s the same at the Peru Il store!! I e-mailed this site over a week ago! No response!! I’ve loved Kohl’s! Shopped there for years! Now I’m afraid of falling! Racks of merchandise just sitting in the aisle! Why!! Clothes on floor! Sad!!!
Kohls - Rude Customer Service
Just had the worst experience of my life returning somethings to Kohl's in Franklin (Customer Service Employee Tony), I don't shop anywhere else because of their return policy but that return policy had changed and the women behind the counter talked to me like I was a drug addict that i was trying to scam Kohls and keep making rude remarks. Guess I'll try Amazon from now on.
Kohls - Online Billing and Customer Service
Kohl's online billing misleading for the older customers who are used to the paper bills and check writing system. Not to mention experiencing memory loss. Explained several times to customer service why my payments have been late which adds on $28.00 to your bill. well there goes all the Sales. Koles customer service was poor while trying to figure the system out. AVOID their paperless bills.
Kohls - Colleen at Seal beach
My mother is very old and seemingly annoying when she doesn't understand things. Colleen the manager is so rude how is she the "01" she walks around boasting being a retail manager. She needs to hop off her high horse.
I think this probably applies to Kohl's in general and not the particular store I shopped in. I got a card in the mail entitling me to ten dollars off of a $25.00 or more purchase. Apparently this was sent to all Kohl's account customers. You would think this would be...Read more
I have been paying my Kohls account faithfully for about 18 months. There were no problems until I started paying in the store. The reason I started paying in the store was because I had problems with Kohl's IT department and my online account. Since I was unaware that...Read more
- Receiving points that turn to cash
I didn't like
- Lack of customer service
I've been trying to get a recruit to contact me back at Kohl's for an internship position. I'm in college right now taking up Business Administration this is my sophomore year and I have maintained a 4.0 GPA and I'm flabbergasted that when I go to the Kohl's instagram...Read more
I had ordered a jacket and chose not to refuse the item as it was being delievered. I called to get my refund of my money n they told me it wont be back into my account for 7 days. When i need my money now.Read more
Kohl’s sent me a incorrect order I call customer service which was in Mexico City I had a hard time understand The customer service representative they had no idea what to do I wanted 2 week no email so I took the product to the kohl store they would not take it back...Read more
I had placed a order for 4 mans shirts and I was having trouble with it I ask for help and know help at all spent to much time waiting and bought some other place done with khols I have know trouble with any other company placing a order and if I need help I get it...Read more
It happened two hours ago bought a chef's cookware set for my granddaughter for $59.99 did not have my ID shopping at Kohl's for years, she told me to put my social security number in and then said never mind I needed my ID could have saved around $25.00 + the girl at...Read more
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