Kohls - Worst customer service ive ever encountered
bought a safe online item only it came damaged i called to make a simple exchange and they wanted me to pay 30.00 dollars additional for the same product because i no longer had kohls cash i said this was an exchange not a a new purchase you sent me damaged goods end result three managers why they call them that i dont know because nothing is company policy but tonight i will return the safe and refuse to pay the 30.00 dollars after three phone hours and three managers they will do it for the original price ...SERIOUSLY???
its simple the employees are untrained and the CEO must be a fat cat because he couldn't care less i haven't even had a call to apologize for my inconvenience
GO TO WALMART IF YOU NEED TO SAVE OR TARGET IF YOU HAVE THE MONEY JUST AVOID KOHL'S INFERIOR PRODUCTS IN ALL DEPARTMENTS AND THE MONEY THEY SAY THERE SAVING YOU JUST COMPARE YOU COULD GO TO A SALE AT Bloomingdale'S AND PAY THE SAME TOTAL SCAM COMPANY SOMEONE SHOULD CLOSE THEM DOWN
Reason of review: Damaged or defective.
Monetary Loss: $126.
Preferred solution: INSTEAD OF ME HAVING TO DRIVE IT TO THE STORE COME PICK UP THE CRAP YOU DELIVERED ITS USELESS ANYWAY OH I WAS TOLD SOMEONE WOULD BUT THAT EMAIL I NEVER GOT ..LIARS.
Kohls Pros: No one is trained properly.
Kohls Cons: How rude their customer service reps are, Do not honor coupon, Lousy customer service, Not honoring their own coupon.
Location: Paramus, New Jersey
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If it was an online only item, you couldn't have been exchanging it for the exact same thing.
obviously you didn't read the story they wanted me to repurchase the item and incur a second charge to have it reshipped which was 30 dollars more then the original price next time read it so you don't sound so ignorant!!
to the kohls employee that answered
the purchase was terminated bought one at Walmart