I went to Ross store #599 located in burleson, Texas. I took three girls, all 16 yrs old, to shop for dresses. As soon as we walked in the store I went to the bathroom, located right next to the check in/out area of the fitting rooms, said hello to the employee at that station and went to the bathroom. The girls went to pick out dresses.
I had not been feeling well and decided to go straight to the fitting room to wait on the girls to get their dresses and meet them in the dressing room. To my surprise they were already in the fitting room trying on the dresses. I could hear them laughing and giggling while they were trying to get the dresses on.
I knocked on their door, looked at the dresses to see if I approved of them and took a picture of them. I stepped away from the room to let them have time to decide if those were the dress they wanted.
The check in/out employee came to their door knocked on it and told them to quit laughing or they would have to leave. I walked up to her and told her to leave them alone as they were not doing anything wrong. She told me she had already been in the dressing room to tell them to quit laughing. I told her that's fine, girls get dressed we are leaving and we will never come back to this store again.
The employee left and the girls started changing back into their Clothes. They told me they needed to go to the bathroom and I told them to finish changing back into their clothes leave the dresses in the room go to the bathroom and the laugh police could pick the dresses up.
I went to the check in/out area and waited on the girls. When they came out the employee asked for the clothes. I told her the clothes were in the dressing room and the girls are going to the bathroom. She told me policy was the girls had to turn the dresses in to her. As mad as I was I wasn't going to have the policed called and risking going to jail. I told her when the girls get done going to the bathroom they would get the dresses but if she wanted them now she could go get them herself. A second employee called a manager to the dressing room and I sent the girls to the bathroom.
Manager, Brian showed up and the second employee told Brian I told her and the first employee if they wanted the dresses they could get them themselves. I told her that's not true and told Brian I said they will get them when they get done using the bathroom, if they want them right now get them yourselves.
Brian pretty much stood there waiting for the girls to get out of the bathroom with out saying anything. I told him I couldn't believe that employees could tell customers to quit laughing and we are leaving and never shopping here again. The girls turned the dresses in and we left.
I shop at store #599 on a regular biases. Back to school shopping, change of season shopping, birthday shopping, Christmas shopping, I even have a picture I bought from the store hanging in my living room and a few mirrors.
I have never dealt with rude employees at this store before. For Christmas I bought all three of my kids perfume/colonge and clothes...I spent approx $125.00 that day. I estimate I average that much money every couple of months as a repeat customer.
In my opinion the store was getting ready to close and both the women thought the girls were there alone. They wanted to do their closing duties and couldn't leave the check in/out station to do them".
I talked to Stephanie today, manager and got Beverly's name the store manager for store #599/. Stephanie told me she would talk to Brian, an employee equal to her and pass this information on to Beverly?.
I enjoy a good deal, but will only tolerate so much for a good bargain?. The behavior of the two employees and Brian's silence was unacceptable;. Many times I've been in the very same dressing room and hear bad language, babies and toddlers screaming, with nothing being said to those customers.. I will not spend my money in a store that allows an employee to tell my girls to quit laughing and having fun while shopping;. They didn't steal anything, they did not mess items up on shelves, they did not require anyone to assist them.. They just wanted to have fun shopping...and they did at khol's.
We went next door to khols, they were having a late night sale and we bought our dresses there. NOT ONCE DID A KHOLS EMPLOYEE TELL MY GIRLS TO QUIT LAUGHING.
128be4d
I had not been feeling well and decided to go straight to the fitting room to wait on the girls to get their dresses and meet them in the dressing room. To my surprise they were already in the fitting room trying on the dresses. I could hear them laughing and giggling while they were trying to get the dresses on.
I knocked on their door, looked at the dresses to see if I approved of them and took a picture of them. I stepped away from the room to let them have time to decide if those were the dress they wanted.
The check in/out employee came to their door knocked on it and told them to quit laughing or they would have to leave. I walked up to her and told her to leave them alone as they were not doing anything wrong. She told me she had already been in the dressing room to tell them to quit laughing. I told her that's fine, girls get dressed we are leaving and we will never come back to this store again.
The employee left and the girls started changing back into their Clothes. They told me they needed to go to the bathroom and I told them to finish changing back into their clothes leave the dresses in the room go to the bathroom and the laugh police could pick the dresses up.
I went to the check in/out area and waited on the girls. When they came out the employee asked for the clothes. I told her the clothes were in the dressing room and the girls are going to the bathroom. She told me policy was the girls had to turn the dresses in to her. As mad as I was I wasn't going to have the policed called and risking going to jail. I told her when the girls get done going to the bathroom they would get the dresses but if she wanted them now she could go get them herself. A second employee called a manager to the dressing room and I sent the girls to the bathroom.
Manager, Brian showed up and the second employee told Brian I told her and the first employee if they wanted the dresses they could get them themselves. I told her that's not true and told Brian I said they will get them when they get done using the bathroom, if they want them right now get them yourselves.
Brian pretty much stood there waiting for the girls to get out of the bathroom with out saying anything. I told him I couldn't believe that employees could tell customers to quit laughing and we are leaving and never shopping here again. The girls turned the dresses in and we left.
I shop at store #599 on a regular biases. Back to school shopping, change of season shopping, birthday shopping, Christmas shopping, I even have a picture I bought from the store hanging in my living room and a few mirrors.
I have never dealt with rude employees at this store before. For Christmas I bought all three of my kids perfume/colonge and clothes...I spent approx $125.00 that day. I estimate I average that much money every couple of months as a repeat customer.
In my opinion the store was getting ready to close and both the women thought the girls were there alone. They wanted to do their closing duties and couldn't leave the check in/out station to do them".
I talked to Stephanie today, manager and got Beverly's name the store manager for store #599/. Stephanie told me she would talk to Brian, an employee equal to her and pass this information on to Beverly?.
I enjoy a good deal, but will only tolerate so much for a good bargain?. The behavior of the two employees and Brian's silence was unacceptable;. Many times I've been in the very same dressing room and hear bad language, babies and toddlers screaming, with nothing being said to those customers.. I will not spend my money in a store that allows an employee to tell my girls to quit laughing and having fun while shopping;. They didn't steal anything, they did not mess items up on shelves, they did not require anyone to assist them.. They just wanted to have fun shopping...and they did at khol's.
We went next door to khols, they were having a late night sale and we bought our dresses there. NOT ONCE DID A KHOLS EMPLOYEE TELL MY GIRLS TO QUIT LAUGHING.
128be4d
 Comments (3) |
| 1. Written by Notillthedoorsareclosed on February 9, 2012 from greenville, south carolina, US Until the doors are closed the store is open and I don't care who is working . They are paid to be there . That is part of the job and not one person should tell anybody to stop laughing. In most Kohls stores you don't return the clothes they have a rack to hang them on in the dressing areas. I would have told him to yes , go get them on his own..... |
| 2. Written by Iknowthetypeofpersonyouare on January 23, 2012 from new york, new york, US So you're telling me you came into the store right before it was closing with a bunch of 16 year old kids that were most likely making a lot of mess? Employees want to go home and spend time with their families. These employees need to stay there after hours even after their scheduled time to clean up after everyone. These type of retail stores have no advancement opportunities and barely make any money with the crap they put up with. I know what type of person you're and I think you believe many misconceptions and I know you distorted the story. As a customer you sure can do whatever you want but morally and if you had any common courtesy it would've been right to clean up the mess not threaten to leave it in a fitting room. I bet when all this nonsense was happening the store was already closed. You ma'am are a waste of time. Get a life. |
| 3. Written by TheKohlsExtraordinaire on January 21, 2012 from charlotte, north carolina, US Why are you on here complaining about a Ross store when this a Kohl's complaint forum? |
 |
| Comments on Rude Ross Employees | |
• Keep the topic of messages relevant to the subject. • Personal attacks will be deleted. • No Links or Scripts. |
