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3.6

This is actually ironic. I came on her to rant and race about the last 2 experiences I've had at the killeen kohls and voila the same people I wanted to speak on have already given someone an issue.

Anyway, about a few months ago I decided to check out in the back of store because I was short on time my kids were cranky and hungry and wanted out of the store quickly. The woman at the back proceeded to ask me if I was returning anything I said no. Is there a problem? Then asked me the SAME question.

I said no! The sign says CHECKOUT right there lady calm down. They don't have cash registers there with a check out sign for no reason. Anyway I forgot to mention my husband and I have been faithful shoppers of this kohls and have kohls charges in each of our name and yes 2 u rewards and actually mvp cards.

So we're VERY familiar with the associates. Anyway, since that incident I had not returned to the store. So today I said to myself I want to get my daughter a gold bangle I saw online which they didn't have in stock and I ended up buying a outfit on display. I had several coupons because iam a rewards member etc...

so MARY checks me out and tries to insult my intelligence by reading the small print behind the coupon or acting like she was anyway. She proceeds to say to me, we're not allowed to stack these coupons but I'm going to do it this one time. We get flagged for this stuff.....wait wait wait a minute. Does she really think some of her customers have never ever ever worked in retail?

First of all, if it wasn't allowed the system will not ALLOW u to stack the coupons. Secondly I've been told by other associates we ARE allowed to stack the dollar off coupons just not the percentage! And thirdly, it would say so on the back of the coupon which I READ at my house! Then she belittled me by assuming I didn't have a credit card with them and talking directly to my mother in law saying yeah we can't use this unless u have a kohls charge.

So that's it I've had enough. I'm cancelling both our credit cards and will not return there again! I'm altogether through with kohls. Expect great things huh?

Expect horrible management and one rude associate named Mary! That's what u can expect in there!

Reason of review: Poor customer service.

Location: Killeen, Texas

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TheKohlsExtraordinaire

First off, it sound like you immediately got confrontational based on your complaint. There are no registers at the back of the store other than Customer Service, which makes it sound like that is where you checked out.

Customer Service is primarily for returns. Based on the attitude of your complaint, you seem like your "special" and rather than waiting your turn at the checkouts at the front of the store, you held up the return line. Hence the reason you got the attitude from the associate that you deserved! And the fact that she said what she did about the coupons you had means she was following the rules and was also telling the truth about the stores getting "flagged" about those things.

You have the scammers to thank for Kohl's cracking down more and more on coupons. Also, based on your complaint, she stated she would go ahead and make an exception and take the coupons anyway. So why did you feel the need to get upset and nasty about it? And exactly how did she belittle you by assuming you didn't have a Kohl's Charge?

Was your mother-in-law the one paying?

Maybe it's a good thing you're not returning there again since it sounds like you had an attitude and your kids made it worse, therefore you took your attitude out on the associate. Good riddance!

Guest
reply icon Replying to comment of TheKohlsExtraordinaire

coming straight from "thekohlsextraordinaire" lol you seem like the one who is quite rattled by my own personal experience. why?

can u honestly answer that? who are YOU? do u work in that store? let me start out by saying must be nice to be a "computer thug".

you are being "NASTY" because i came on here and gave them a negative review from my personal experience. i find it VERY IGNORANT that people come on here and get upset with people who have an opinion. if you dont like it simply carry on with your life. everything you just stated is so WRONG WRONG WRONG.

you were not there and my mother in law DID NOT pay for it. I DID. i was very patient with mary and respectful regardless of how she made me feel. i am not rude or nasty to people i do not know even when they make me feel a certain way or are rude to me.

its just not in me to be that way, i was raised better than that. i cant say the same for u unfortunately getting so upset over something that "probably" had nothing to do with you. or did it?

now with that said, enjoy the rest of your judgemental life! :)

TheKohlsExtraordinaire
reply icon Replying to comment of Guest-972398

So you felt the need to reply by hurling insults and trying to capitalize words because you can't handle being called out? Nice!

And nowhere in my comment did it come across as being "nasty" or insulting. You are the one getting all worked up.

Besides, sweetcakes, this is a public complaint board that allows comments. Don't like it, don't reply!

Guest

Oh get a life! Just go to management and complain to them.

Just don't go to that person again!

Kohls is a great place to shop, have never, repeat never had a problem, and I am a MVC too! Don't let one person ruin your shopping experience!

Guest

Guys and gals, I used to live by killeen texas when my husband was stationed at Ft Hood. People like the op were all over the place around there.

Someone always had some kind of drama going on.

That's why I was so relieved when he was transferred and we could move. It's an all around trashy area.

Guest
reply icon Replying to comment of Guest-956991

What is op? And who are you referring to as trashy?....I have to agree killeen is really trashy. However like you, some of us are here because we have to be Unfortunately.

Guest
reply icon Replying to comment of Guest-957004

Op stands for original poster and is a very common phrase on this site. When I lived there, every where I went it just felt dirty.

I hated having to try on clothes any where, and even the movie theaters had around the clock armed guards. I have to agree, the word I would use is trashy.

Some of the surrounding areas, like Belton, weren't bad, but Killeen is definitely the "armpit" of Texas. Of course, it's been a couple years since I lived there, so maybe it's improved...

Guest
reply icon Replying to comment of Guest-957447

nope still very trashy unfortunately. but harker heights is very friendly, clean and quiet love it here.

its like its own little town. there is always going to be people who ruin it everywhere unfortunately.

Guest
reply icon Replying to comment of Guest-957004

Please get out!! We're are sick of you aids carrying *** bringing that *** over here!!!

Then complaining about our city!!

We don't want you here!!! Lol nasty *** military wives

Guest

Are you guys even paying attention to what you are reading? Wow. It's like kindergarten in here.

Guest

If you're talking about the $5 coupon that came with your peel off, the cashier was right. They do get flagged for using multiple of those and it clearly states on the back, in BOLD CAPITAL letters that it's ONE COUPON PER COSTUMER!

Guest

If you always have problems when you go places, has it ever occurred to you that maybe the problem is YOU?

Guest
reply icon Replying to comment of Guest-955422

Who said I always have problems when I go places? If u re-read my review u won't see that anywhere.

***. This is my one and only review on this site. u must have no life at all or work at this store if ur commenting something so irrelevant to this post and obviously ur a little bothered by it. I'm not the problem at all.

As I've stated I've worked in retail, while 9 months pregnant and people were rude TO ME so I know how that feels. I also know what great customer service looks like.

And this kohls ain't got it. Now carry on with ur life....thanks

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