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4.1

I am a former Kohl's employee and I will be the first to say I (used to) love Kohl's!

When I worked there I fell in love with a Princess Alexandra Jewels by Le Vian rhodalite garnet ring. The ring is lovely. Vibrant 14kt rose gold with smoky quartz and white sapphire halo around the center cushion cut oval garnet. It was $1600 ticket price but often went on sale. I could never justify the purchase since I have a huge collection of fine jewlery but even after I left my job there as the beauty and jewelry supervisor I would go to the store just to visit it.

Then, a few months ago...it went on discontinued/clearance price. I just happened to have a 30% coupon so my husband gave me the thumbs up to go for it and buy it! All told, the ring was around $320. I was thrilled. Absolutely over the moon.

I had looked at rose gold and garnet rings at other retailers like Shane Company and they were around $1500-**** for a garnet solitare the fraction of the size.

Now is Kohl's jewelry the best quality? Depends on the item. Is the ring 'worth' the original $1600 price tag? No. But all retail jewelry has a very high mark up. But because the ring is made by Le Vian and is several grams of gold and over 4 carats of gems it is absolutely worth about $800+ I will never be able to find a comparable piece for the price I paid for it.

It came as a size 7 which is usually my size. But because of the large center stone the ring would rotate on my finger and it was rather annoying. I also worried that I would scratch the stone as it flopped around. I could have gone to a while you wait repair shop and paid $50 for a sizing...but Kohl's offers free sizing to fine jewelry purchases over a certain amount.

How it works is this: you bring in the item and the receipt. They take the item and fill out a service form. You take back the receipt and get a copy of the service form for your records and to claim the item. They keep the item locked under the case or in the safe until the manager collects the items and securely Fed-Ex's them to the repair shop. So I know that they outsource repairs. Almost all department stores do this and even many jewelry places in the mall etc.

I gave them the ring to have it sized. They told me that the turn around is 4-6 weeks. Which is crazy...but it was free.

After 4 weeks, I would call to check in. They still didn't have it. After 6 weeks they called the repair place and the repair service confirmed they had finished the repair and they were sending it back in a few days. Two weeks after that, I called again. And again.

After some digging, the jewelry supervisor admitted to me that the ring had been delivered to the store. She confirmed that "someone" (which would have been the manager on duty at the time of delivery) had signed for the ring and that the ring had made it to the store.

But that was the end of the ring's paper trail. It was 'lost' somewhere in the store.

After a few weeks of letting them look and not finding it, the store manager offered me a refund. I didn't want a refund! I wanted my ring. But there wasn't another one in any Kohl's in the surrounding states, apparently. They offered me a similar ring -- nearly identical, but with an amethyst.

The replacement would be fine...except that I have a rose gold and amethyst ring already and I like mine better!

I accepted the replacement ring, hoping that because the store would have to report the loss of the amethyst ring on the books would encourage the manager to find my ring.

Three weeks later it has not been found. I am furious. This means two things: 1) an employee stole the ring and walked out with it or 2) someone misplaced it.

However, both of these scenarios are easily handled. 1) if an employee stole it, there are loss prevention employees and cameras all throughout the store. There is almost no where an employee could go to slip the ring in his or her pocket. The company should be able to find who took it simply be reviewing footage on the day the ring was delivered by FedEx. They have the time and date of delivery. 2) if it was misplaced by whomever signed for it, again...there are camers and all you need is to find out who signed for it and ASK him or her where they put it!!

I am just flabbergasted as to why the store doesn't think it is serious that an employee lost or stole a $1600 item.

I will not be shopping there again.

Reason of review: Dishonest employees.

Monetary Loss: $1600.

Preferred solution: I want the exact ring I paid for. .

Location: Mesa, Arizona

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