Kohls cash new policy 2012 CUSTOMER LOSES
The new policy for returns using your KOHLS cash is a lose lose for the customer.I got KOHLS cash, I have to spend it between the dates posted, I am not allowed to used a 15%,20% 30% promotional discount.
Which means they make 100% of the 10.00 dollar incentive. I bougth 50.00 worth of merchandise I returned a 13.00 dollar item. I used my KOHLS cash for 10.00 nail polish. When I went to make the return I am told you used your KOHLS cash so we will be giving you 3.00 dollars back.
If I bought that same nail polish when I had a 30%, 20% or 15% off coupon I would not spend 10.00 on it I would spend 7.00 best case and 8.50 worst case. I lost 1.50 or 3.00 any way you want to look at it. The Customer loses.
this is the case for a return when you get KOHLS cash (store incentive) also if I returned the Nail polish they will give me a store credit not cash.This policy chaged is bad news for customer and bad news for KOHLS they have already lost my business how about you!!review #321282
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