On December 25th 2010, my then boyfriend proposed to me. The ring was beautiful, a bit big but beautiful. I got compliments on it daily. However, when we did decide to re-size it, they told us we couldn't do to it being sterling silver. They said we could return it for 10% of the ring's original price. Yeah, what the *** ever about that return policy Kohl's. But I understood, that was my fiance's fault for not doing his homework. So then when a diamond on my five diamond engagement ring was lost all of the sudden, we opted not to return to Kohl's due to their awful return policy. We went to a local jeweler (Simmon's Fine Jewelry) and they were shocked that we paid as much as we did for CUBIC ZIRCONIUM. $600 that was meant for a "diamond" engagement ring thrown to utter waste. My fiance swears on his life it said diamonds, which I'm inclined to believe him, since most of the "diamond" jewelry there is dirt cheap. I wish I could complain to corporate but as soon as we found out it was a fake, we realized they KEPT THE RECEIPT! So Kohl's is not only a giant con, they have horrible customer service too. The lady at the other jewelry store felt terrible that they did this to us. BUYER BEWARE: first off, if you're buying from Kohl's for jewelry, you probably have NO clue about diamonds in the first place". Second, do not spend more than $20 there because really, that's all you need to spend there/. OR BETTER YET DON'T SUPPORT THEM AT ALL?. No, the manager wasn't contacted, because I'm a manager myself and I know that complaints only go so far?. They can't fix my utter disappointment that I don't have a real ring!. They can't fix a lot of things that went wrong in this process because that's how they are doing business/. They'll be going out of business because of dissatisfaction of people like me!. And that day is when I'll be satisfied|. Bottom line, do not buy from Kohl's "diamond" department, it may be cheap but it's not worth the trouble that a real jewelry store can fix. 128b8c6
 Comments (4) |
| 1. Written by gtfo on May 15, 2012 from philadelphia, pennsylvania, US Your boyfriend bought you a cheap ring and you're blaming the retailer. How naïve are you? |
| 2. Written by I'm not here for bashing. on February 15, 2012 from boise, idaho, US I'm sorry, I should have known this site was open to ten year olds, since that is clearly what I'm dealing with. Instead of accepting my opinion and the facts that were dealt, you're willing to personally attack me on my opinion? Very mature. Also, unlike much of this materialistic society, including you apparently, I have come to terms that a ring is not everything and I'm more comfortable knowing our love is strong because it's not centered around tangent objects, but the love we have and continue to have for each other. As for lack of knowledge, didn't you clearly see that they were only willing to take back the ring the first time, with 10% of the total cost and that was WITH a receipt? Yeah, I didn't think so. So instead of bashing on people for "lack of knowledge and stupidity" read the entire piece, okay sweety?  A part of intelligence is to be able to read and comprehend text thoroughly, in which case you did not. RLS: That was my first thought EXACTLY, but like I said they kept the receipt when I went in to resize it, so I wouldn't have any proof to bring to an attorney, although I'm sure that the sales clerk at Simmons would have had my back on it. I was furious for a while but now it's more of awareness that I want to bring people. |
| 3. Written by TheKohlsExtraordinaire on February 11, 2012 from charlotte, north carolina, US First of all, it was your boyfriend's stupidity for not buying you a real diamond ring and proposing to you with a cubic zirconia ring instead. I would have dumped his a$$. Secondly, it's your fault for not taking the initiative to return the diamond ring and throwing $600 down the drain. Kohl's has a very liberal return policy in which you could have easily returned the ring, even without the receipt. So don't go blaming Kohl's for your stupidity and lack of knowledge! |
| 4. Written by RLS on February 10, 2012 from yonkers, new york, US If you have the ring, an original receipt with the word "diamond" in the product description, and a statement from a jeweler, I would make my next stop an attorney's office. I'm sure Kohls would be most generous in making their most sincere efforts in keeping this out of the news... |
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