I understand Cyber Monday is a busy time, but Kohl's needs to get on the ball - still!
I ordered two products from them just after midnight on Cyber Monday 2007.
1.) I never received an email confirmation receipt.
2.) When I looked up my order online, it said I could get my order between Dec. 5 and 15. Despite free shipping, that was too long to wait.
When I decided to cancel my order on Nov. 29, I sent an email to firstname.lastname@example.org.
3.) I have yet to get an email response since then, and I've sent at least four to five other messages to that address or email@example.com.
I have called several times to Kohl's customer service line.
4.) On SEVERAL occasions, a recorded voice told me - basically - the wait time was too long and that I should call back later.
On Dec. 2, I finally spoke to a live person via customer service, but she proceeded to tell me (and was very nice) that there was nothing she could do because the order had already shipped.
5.) I was unable to reach anyone from customer service via Internet or telephone for several days, and therefore, unable to cancel my order. Now it's too late.
Shame on you, Kohl's.
More Review Details
- Review category
- Supermarkets and Malls
- Review rating
- 1 out of 5
You May Also Like
- "If you have a Lowes Credit Card the bank that they use is GE Capital Retail Bank according to the "Employee" on a Rip-Off Report Rebuttal Report Number 1140625. This..."
- "Below are pictures of plantation shutters that I ordered from Lowes in Knoxville Tn off of Chapman Highway( which they sub contracted blind ambitions) This is the 6th pair that..."
- "My husband and I had all new windows & doors, puchased at Lowes and installed by Lowes, put in our home approximately 2 years ago. ALL of the windows have..."
- "If you reply to an ad for a used vehicle for sale and the seller tells you they are in this military and that they are selling their vehicle which..."
- "Description: Did not honor advertised price of a used car I recently purchased a 2002 Honda Accord from Southwest Kia. During the transaction period, June 1st to June 3rd, I brought..."
- "I purchased a leather reclining sofa and chair set in February 2016. From then until now, your customer service has been called to our home 4 times! There..."
- "I PHONED MANAGER JEFF LAST WK.. ASKED IF I CAME IN TO GET FRAMES DONE..COULD IT BE DONE THAT DAY...HE REPLIED IF IT'S NOT CUSTOM TO WHERE THEY HAD TO..."
- "Bought this sectional in 2010 told it would wear as good as or better than leather. Every part of the sectional has flaking except one panel we had..."
- "not that 911 wasnt enugh but yet still our united states government is training the people who attacked us how to control drones and every night them drones aate in..."