Kohls - Kohl's Customer Service - and online
I understand Cyber Monday is a busy time, but Kohl's needs to get on the ball - still!
I ordered two products from them just after midnight on Cyber Monday 2007.
1.) I never received an email confirmation receipt.
2.) When I looked up my order online, it said I could get my order between Dec. 5 and 15. Despite free shipping, that was too long to wait.
When I decided to cancel my order on Nov. 29, I sent an email to email@example.com.
3.) I have yet to get an email response since then, and I've sent at least four to five other messages to that address or firstname.lastname@example.org.
I have called several times to Kohl's customer service line.
4.) On SEVERAL occasions, a recorded voice told me - basically - the wait time was too long and that I should call back later.
On Dec. 2, I finally spoke to a live person via customer service, but she proceeded to tell me (and was very nice) that there was nothing she could do because the order had already shipped.
5.) I was unable to reach anyone from customer service via Internet or telephone for several days, and therefore, unable to cancel my order. Now it's too late.
Shame on you, Kohl's.
More Review Details
- Review category
- Supermarkets and Malls
- Review rating
- 1 out of 5
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