I returned some items from last year to Kohl's dept store with my receipt, that I had purchased on my credit card. The associate said that she had to process it as a return without a receipt and have the corporate office issue me a check for my refund within 7 to 10 days. It took almost a month to receive my refund and it came in the form of a merchandise credit. It took me half a day of calling around to get the issue resolved and I was rudely hung up on 3 times by the corporate operator in the process. I finally called the store mgr and will have to now go back to the store to cash in the merchandise credit to get my refund back. Kohl's claims to have no hassle refunds, but they are nothing but a hassle. They also have the practice of not putting prices on their online invoices making it a hassle to return things in the store because they don't know what the online price was. I am done with Kohl's and their rude employees, poor customer service and hassle refunds. 128b857
 Comments (5) |
| 1. Written by BettyElyse on March 20, 2012 from peoria, arizona, US Okay, first I thought TheKohlsExtraordinaire worked for Kohl's because of the narrow minded responses posted to several Kohl's complaints. I have now come to the conclusion that TheKohlsExtraordinaire author works for another retail outlet. It is hard to believe that any intelligent person would use such condescending and vulgar language in hopes of attracting customers to Kohls. Seriously, TheKohlsExtraordinaire needs to find something more constructive to do with their time. |
| 2. Written by JT on February 18, 2012 from mifflinburg, pennsylvania, US Most stores will not let you return things after 30 days. You were luckey to get anything. |
| 3. Written by MauiAl50 on December 8, 2011 from wailuku, hawaii, US I think you are lucky they did a return at all, considering the amount of time between purchase and return. |
| 4. Written by TheKohlsExtraordinaire on December 8, 2011 from charlotte, north carolina, US Last year??? Why would you wait an entire year or more to return something? Because you waited so long, you got exactly what you deserved and the kind of treatment you deserved! |
| 5. Written by realworld on December 6, 2011 from cameron, wisconsin, US Last year? Last year? Wow! Talk about waiting. Good thing to see you have nothing better to do! |
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