I had to return 3 Christmas gifts, incorrect sizes, that had been purchased at a Kohl's dept store. Their return policy states: "A Kohl's Merchadise Credit will be issued for the value of your Return". What they fail to tell you is that they will be charging you a 15% transaction fee for each item". No where in the store, online or anywhere else does Kohl's tell you this/. I found out the hard way?. Because of the "transaction fee" I lost the value of 1 of my gifts?. I returned 3 items, but was only given the value of 2 of them in store credit!. All I wanted to do was exchange them or purchase something of the same value but a different brand;. What makes matters worse, is that these items were purchased using a Kohl's charge card/. So not only did I lose out on a gift, I am also having to pay for the 3rd item anyway;. If Koh'l had this policy posted or noted, it would be adifferent story, but they don't and you do not know it until it's too late. 128b825
 Comments (10) |
| 1. Written by Anonymous on March 19, 2012 from raleigh, north carolina, US There is NO SUCH THING as a transaction "fee". If you paid with your Kohl's card, they can tell when YOU USED A COUPON and it says "transaction DISCOUNT". If you really weren't scamming, you could have just EXCHANGED the items for the RIGHT SIZES! ***. |
| 2. Written by Gegebean on May 15, 2011 from auburn, alabama, US Wow you are ignorant. I bet you also expect to keep your kohls cash after you return everything. I wish life was like that. God how nice would that be. I could go in and buy like 2000 dollars worth of stuff get 250 in kohls cash and return everything the next day and keep the kohls cash! OMG! Then if I used a 30% coupon I would get that back in cash! I would never have to really buy anything again! How wonderful would that be. Everyone would work for free just for me! |
| 3. Written by Kohew on December 21, 2010 from -, -, US The 15% was only taken away from each item because at the time of the purchase, someone was using a coupon. There's no "fee" whoever said that to you or you making the assumption is clearly wrong. |
| 4. Written by disappointediniowa on August 8, 2010 from waterloo, iowa, US My sister just returned 7 items she bought on Kohl's online. She returned them to a Kohl's store and lost 7% on EVERY item. Yes, we double checked what she paid for each item and it even shows a -7%. It was explained nowhere, but the poor customer service made her not want to wait in line to ask. I suggested she write a letter for better results! |
| 5. Written by checkagian on April 30, 2010 from ft. lauderdale, florida, US What probably happened was you got a 15% discount when you bought it and forgot about it when you returned it |
| 6. Written by IQueenK2312 on March 12, 2010 from royal oak, michigan, US I have worked @ Kohl's for over 18 years and I can tell you now that there NEVER has been a "fee" for returning things! You obviously didn't have your receipt with you so they probably used your card to do a receipt look up. The computer system pulls up the information for the specific item that is scanned. There is no "hidden fee"! As #2 & #3 stated above , you had a transaction discount (pick-a-day, scratch off, senior disc... there is usually some discount promotion going on). You could pull up your account online and look at your past statements too. It will show you any discounts that were given. Don't always assume that the "big bad company" is out to rip you off, I can guarantee that Kohl's is not! |
| 7. Written by Happy Customer on February 17, 2010 from chesapeake, virginia, US You should've spoken with someone. Their claim to fame is great customer service and I've never had anything contrary. I think you should look at your receipt again. I don't know too many people who shop at Kohl's and don't get a discount. |
| 8. Written by Former employee on January 21, 2010 from itasca, illinois, US On the bottom of the original purchase, you had a 15% discount. Because the return system can group all returns onto one reciept, it takes the 15% discount off of the individual items, essentially giving you back exactly what you paid for. |
| 9. Written by on January 2, 2010 from jersey city, new jersey, US There was probably a TRANSACTION DISCOUNT |
| 10. Written by zo09 on December 29, 2009 from columbus, ohio, US If they were the wrong sizes, did you try finding the correct sizes and doing an even exchange? With an even change you just exchange items of an equal value without being charged a fee...I don't know if you tried this or if the person at the returns desk told you. |
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