Contact Kohls Customer Service
Kohls Phone Numbers and Emails
Toll-Free Number:
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(866) 887-8884Gift Cards
Customer Service:
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(800) 653-1774Corporate Gift Cards
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(855) 564-5751Yes2You Rewards
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(855) 564-5705
Kohls Emails:
Contact Information
Kohls Website:
Kohls Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
P.O. Box 3043
Milwaukee, WI 53201
P.O. Box 3120
Milwaukee, WI 53201
Hours (CT):
Monday - Saturday: 7:00am - 9:00pm
Sunday: 10:00am - 8:00pm
Fax:
How Good is Kohls's Customer Service?
Summary of Kohls Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Kohls?
Payments and Charges Question:
- “Make payment”
- “Muptile charges on my debit card”
- “Payments”
Shipping and Delivery Question:
- “Missing orders”
- “Quiero pagar mi targeta y no me deja”
- “I did not receive full reimbursement”
Cards Question:
- “Missing gift card”
- “Card update”
- “Card info”
Request for Information Question:
- “About my online order”
- “Question ?”
- “I need to know my balance”
Account Question:
- “Cant log in”
- “Balance and Address issue”
- “To try to get my account unlocked and straighten out an existing order”
Return/ Replace Question:
- “Waiting for a return”
- “Exchange”
- “Return problems”
Product/ Service Question:
- “Broken product”
- “Damaged order”
- “I went to pick my order and I still waiting for my 5 Kohl's cash for picking my. Order”
Activation/ Cancellation Question:
- “Cancel online order”
- “I want to cancel this order I just posted (the jacket ordered us wr”
- “Why was my order canceled”
Refund Question:
- “I would like to have an e-mail of refund department”
- “I want a refund I on two pairs of jeans I bought and they say they're out of stock and they're not gonna have them so I want my money back”
- “Expired refund check”
Staff Question:
- “Your manager of your department that hands out the merchant gift cards did not put the money on my gift cards for my returns I want to know the status of my new gift cards being sent”
- “I have $40 in kohls cash, yet the associate can't find it! The manager is telling me I have two accounts! I'm so over this”
- “Customer service”
Website/ Application Question:
- “Place order - website stinks”
- “Unable to order online.”
- “Can't get site to accept new bank account!”
Employment Question:
- “Job”
- “Pay off debt”
- “W2”
Other Question:
- “Problem with my order”
- “Claim”
- “Frustrated without help”
About
The company was started in 1962 by the Kohl family in Milwaukee, Wisconsin. Originally it was a department store. The company is headquartered in Menomonee Falls, Wisconsin. The online store was launched in 1998. The company offers its customers a wide range of goods - shoes & accessories for women, men and children, apparel, as well as home products like bedding, small electrics, luggage and the like. Among the brands offered at Kohl's are Columbia Sportswear Company, KitchenAid, Lee, Levi's, Vanity Fair and many others. There are over 900 stores all over the United States and the network continues to extend. The stores are located in suburban areas.
Kohls is ranked 78 out of 536 in Supermarkets and Malls category
USA, Worldwide
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