I do ot usually respond to surveys but this morning I had a very unpleasant experience when visiting my Kohl's store in Effingham. I was embarrassed at check out an people where waiting to check out. I had 3 or 4 trying to help with my check out". I was very dissatified when I found out that you could not receive 30% off with a coupon and still be able to use your cash back awards/. When you have a 30% coupon it should be on the item bought not on the total amount of your purchase after cash back awards?.

I left feeing very unhappy with the store and totally not satisfied?. I guess the cash back is nothing but a rip off?. In the future I will not try to purchase 50/.00 to receive 10;.00 in cash back awards..

Betty Trueblood 128b4ed



  Comments (4)
1. Written by KohlsEmployee2 on December 28, 2011 from minneapolis, minnesota, US
If you're talking about simply earning the Kohls cash, yeah the coupons will come off first. Why would we give you extra kohls cash for money that you didn't even spend? That makes no sense. A lot of customers need to thing logically before going on rants or yelling at the associates.
2. Written by smartass on December 9, 2011 from los angeles, california, US
Well, aren't you ***? So they should pay you to take their ***? and help you out to your car with it too?
3. Written by ngibb55 on November 17, 2011 from scranton, pennsylvania, US
This still doesn't seem right. If you were paying with your credit card or cash, all discounts would be applied first and then payment made. Payment should be the last part of a transaction when something is being purchased. Kohl's cash really isn't dollar for dollar then. It is somewhat of a scam. I still love Kohl's and find great deals there.
4. Written by KohlsEmployee on October 14, 2011 from herndon, virginia, US
I'm assuming you're complaining because your Kohl's Cash coupon was deducted from your total before your 30%? That's the way it is supposed to work and has always worked. If you would have turned the Kohl's Cash coupon over and read the fine print on the back it clearly says in BOLD letters that the Kohl's Cash is deducted BEFORE any percent off discounts. It's not our fault that no one can't take the time to read the fine print!

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