2.7
  • Clothing1 votes
  • Pathetic1 votes
  • Layout of Store1 votes
  • Online ordering6 votes
  • Abusive cashier3 votes
  • Unreasonable staff2 votes
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  • 2 days ago
  • Transportation and Delivery
  • New Haven, Connecticut
  • 13
  • REVIEW RATING 3/5

I ordered 3 items from Kohls.com on Dec. 6th. I received an email on Dec 8th indicating that 2 of the 3 items were shipped. I still have not received them. I called their customer service number and was just told that FedEx has transferred my order to the US Postal Service because FedEx does not deliver to my area. What???? My package should now arrive on December 23rd. The third part of my order... Read more

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  • Dec 18
  • Furniture and Decor
  • Trenton, New Jersey
  • Comforter
  • 15
  • REVIEW RATING 4/5

I purchased items on Kohls.com. I never received the whole order and the order I did receive was damaged and came without a receipt. I called customer service and they gave me the wrong tracking number to check. After 45 minutes of trying to get my account up I told her to forget it and I just wanted to know where my purchase was because I was never going to buy anything online again after this... Read more

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  • Dec 17
  • Online Shopping
  • 20
  • REVIEW RATING 3/5

Black Friday 2013, I never did get my full order of presents correctly delivered. Last August, I got someone else's order instead of mine and the rep demanded I drive to a store to return the wrong items! (This was overseas rep of course) On November 24th, this year, I ordered items at the Black Friday prices. I waited and waited. Tracking never worked. I called in and got India again. ... Read more

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  • Dec 17
  • Online Shopping
  • Cartersville, Georgia
  • Online Order
  • 13
  • REVIEW RATING 3/5

An order of five items was shipped using three different carriers. All four segments of my order were late (in the extreme), and I never got an email, a phone call, a text...NOTHING to let me know it was going to be late. I missed my children's special occasion with the gifts I had ordered from Kohl's. I have been a Kohl's customer for many years, and this is my first experience of ordering... Read more

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  • Dec 17
  • Supermarkets and Malls
  • Framingham, Massachusetts
  • Kohls Charge Card
  • 21
  • REVIEW RATING 4/5

I bought something at Kohls for $27 using a Kohls charge card and they did not sent me paper statements (I was mislead into the email only option). Their emails if they did send it went to spam because I did not get them. After 2 months and $70 plus dollar in late fees and interest, I found that I had outstanding dues on my charge card when I visited my account online. I clicked on their "Pay... Read more

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  • Dec 16
  • Appliances and Electronics
  • Portsmouth, New Hampshire
  • Stand Mixer
  • 30
  • REVIEW RATING 4/5

Same issue here, definitely not a happy customer! I ordered the Kitchen Aid 5Q artisan Mixer on 11/24 or 25/2014 for $271.00, received a confirmation it had shipped (which it did not it was only a UPS label that hadn't been completely processed). Now it is Dec. 16, 2 calls later regarding this issue (they lost it was the answer) - No mixer, and refund will take up to 7 days. I asked if they had... Read more

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  • Dec 15
  • Appliances and Electronics
  • Lexington, Kentucky
  • Game Console
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

SHIPPED ME A $30 item when I ORDERED A $200 item for my daughters birthday. They will not do anything for me. THEN THEY WOULDNT EVEN GIVE ME THE VALUE OF MY KOHLS CASH BACK! So they shipped us the wrong item, wont even refund us for the value of the kohls cash and they wont send us our item! 859-494-8012. Im calling the news station and anyone who will listen. I ordered a leap tv game console and... Read more

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  • From mobile
  • Kohls
  • Dec 15
  • by anonymous
  • #570327

miguel is his name . he was rude,unpolite .at kohls at santa clara ca. Add comment

  • Dec 14
  • Supermarkets and Malls
  • Marietta, Georgia
  • Rewards
  • 36
  • REVIEW RATING 4/5

Had a small issue with the rewards program. You have to sign up and then get and email which then gives you a code to complete registration. I signed up five times and never got the email. And yes I checked my spam folder. I sent an email. Got a response which asked for more details. Well, there are no more details. I repeated the story. I got no further response. I sent another email. I got a... Read more

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  • Dec 14
  • Shipping
  • Spokane, Washington
  • Christmas Present
  • 35
  • REVIEW RATING 4/5

I ordered a Christmas presents from Kohls on Thanksgiving day. My items were sent in several shipments. One shipment was sent via OnTrac. When it did not arrive I checked the tracking and they had attempted to deliver it somewhere in Boise Idaho. I live in Washington State. I called their customer service number which is a call center in Mexico. After spending a half hour explaining repeatedly... Read more

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