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  • Customers like
    • Shopping there 7
    • Good deals 7
    • Zero 6
  • Customers don't like
    • Online ordering 16
    • Poor customer service 13
    • Customer service 11

My wife has a Kohl's account but I do the bills. Since I do the accounting online I have had nothing but headaches attempting to get Kohls to take my money. I have the bill, I have the account number, but I will not give them the personal info they desire so they can do identity theft. In addition, they have outsourced their telephone customer care to India,and just try to understand what some of... Read more

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  • From mobile
  • Kohls
  • Feb 08
  • #786165

ordered online, never received one of the items.. tracking showed it was in california. kept tracing and tracing..after a month of phonecalls to kohls and fed ex and getting nowhere, gave up...terrible customer service, reps were laughing and carrying on in background.. no apologies or anything..pretty sad... Add comment

I used my kohl's bucks online. They cancelled my order a week later and didn't give me my Kohl's backs back. I tried customer service online after 30 minutes she told me i had to call customer service. I called but i didn't get my bucks back!! I used to love Kohl's but the quality on clothes has gone way down and the prices have doubled and customer service sucks!! I have another issue with them.... Read more

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  • From mobile
  • Kohls
  • Feb 06
  • #785180

Order baby shoes only received 2 out of 6 and just wanted them to find my order and send it took 2 weeks of emails and phone calls and still didn't get my stuff a refund which I didn't want because it's was a gift for a baby and she will be here in the beginning of the month so now I have nothing Add comment

A mistake was made on our credit, an overcharge, they were sending the bill to the wrong address. They admit the mistake and took the charges off our bill. They gave us a new credit card. we purchase some items, got the bill, paid in full. We continued to get bills saying we did not pay, I paid again and the next bill I received showed a credit on my account but I was still getting phone calls... Read more

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We had an incorrect charge on our account 2 years ago, 2 credit cards later and still not resolved. they admit a mistake but because of this our credit rating has dropped by almost 100 points. I wish I could sue them. The worst customer service I have ever experienced. I have talked to supervisors, managers etc. they all say we are sorry what can we do to assist. I have asked them to expedite the... Read more

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On 2/1/16 I went to Kohls (which I never do) on Wilmington Pike in Centerville, OHIO. Kohls store # 205. I was asked at check out if I would like to open a Kohls charge to save 25%, I quickly replied "no" and explained to the lady I do not go to Kohls often enough to need one, also that I DO NOT want my credit ran as I am a new home owner trying to raise my credit back up. The lady said that's... Read more

Was this review helpful? 1 2
  • From mobile
  • Kohls
  • Feb 01
  • #781499

The worst customer service, right up there with Time Warner. Aggravating company to ever deal with. The company gives you the run around and makes you jump through hoops and NEVER resolves the issue at hand. It's sad with all of these complaints on here that the CEO of the kohls could care less. Shows how much they care about their customers and resolving these issues. Add comment

tried to use kitchenaide 50 dollar rebate card numerous times couldn't get it to go finally my wife took the sticker off and discovered in the last week it had to be used at kohls my wife tried several times to order with it and couldn not card expired A lot of good it did to have it. we will try kitchenaide somewhere the next time when trying to ship something to our area is a nightmare thank... Read more

Was this review helpful? 0 1
  • From mobile
  • Kohls
  • Jan 29
  • #780305

1-29-16 1:06pm Prattville Alabama customer service lady was very rude, said not one word and u can tell she didn't want to be there makes me want to throw up when I come around people like these!! Add comment

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