Kohls Complaints and Reviews

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Main address: Kohl's Department Stores 53051 Menomonee Falls WI
(866) 887-8884, , customer.service@kohls.com
  • 406+13 mobile complaints
  • $36.4K claimed losses
  • $87 average
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  • 10 hours ago
  • Other
  • 2
  • 2
  • 10

i oredered from there website and on the last day it was supposed to be delivered i called to see why it wasnt here turns out they didnt even send it out it was in there warehouse it after talking to someone i can only assume was severly retarded i talked to john a condisending piece of *** who told me i would have to call 2morrow and if i wasnt there i could deliver or he would reship and i... Read more

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  • From mobile
  • Kohls
  • 1 day ago
  • by anonymous
  • #552132

Kohls customer service sucks!!!!! They havr lost my order twice and charged me shipping fee when my order was over the $75 amount! NEVER ORDER FROM KOHLS AGAIN!!!!! Add comment


  • 1 day ago
  • Supermarkets and Malls
  • Online System
  • 13

KOHLS TRICK THEIR "Customers." They want you to miss payments so they can collect interest. The Online Website System is built to Make people believe they have made payments. In addition, Customer Service is a joke. They have no Concern nor do they care about their customers. Big Corporation, with NO ETHICS NOR VALUES. What is more, they will mess up your credit and never accept Fault. It is very... Read more

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  • 2 days ago
  • Supermarkets and Malls
  • Lewisville, Texas
  • Discounts
  • 2
  • 2
  • 22
Kohls - extra 15% off not so
1 of 2

got the mailer and extra 15% off if you use your Kohl's credit card between Oct 27- Nov 9 2014, didn't happen and neither did the yes money of 1 point for each 1.00 spent when I signed up, didn't get that either that day and haven't gotten any points since. I'm showing my receipt for Oct 27 and the mailer I got. Good-bye Kohl's credit card. You aren't worth it at all. the extra discounts are... Read more

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  • Oct 24
  • Supermarkets and Malls
  • Product Return Policy
  • 5
  • 5
  • 54

I absolutely hate when a store policy that makes no sense is enforced, despite what is fair for the customer. When will retailers realize that these outdated policies cost them repeat business? I purchased over $100 dollars worth of merchandise at Kohls.com. I had 2 things I wanted to return and took them into the store for a refund. They still had the tags attached and I had my packing slip.... Read more

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  • Oct 23
  • Supermarkets and Malls
  • Online Order
  • 26

One week ago I placed a $135 online order at Kohls.com. Four days later I received an email that my order could not be processed. When I signed in to my Kohls charge account, I saw that I had over $800 in "pending transactions"! The order had been "approved" six times, and each of these "pending transactions" was deducted from my available credit. I didn't have enough available credit for the... Read more

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  • Oct 22
  • Footwear and Clothing
  • Undelivered Items
  • 38

i have been a big shopper at kohl's and oKohl's. com for years but as of today will not spemd one more dime with them. They have shifted their customer service center to Mexico city and have changed all their shipping. I ordered 2 items (sneakers and a hoodies) for my son on October 13. They of course posted it to mt credit card immediately. So i have already paid for them . It is now October 22... Read more

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  • Oct 19
  • Customer Service
  • Lady Lake, Florida
  • Customer Service Abuse
  • 1
  • 1
  • 55

They are mistreating and unethical. I will not shop there any more. Stupidity rules and I don't have time for that. The cashier are confused and snaped at me with a snotty attitudes she was so misguided and unsure what to do. They told my sister they would give her a coupon but not me 5 minutes later than they argued with me and refused to call the manager. Not nice, not ethical and the manager... Read more

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  • Oct 17
  • Online Shopping
  • Missing Items
  • 1
  • 1
  • 35

I made an online order of 8 items and only received 6 of them. After emailing Kohls I was told they could not complete the order and I would receive a refund instead. 2 weeks later still no refund so I called and they were "having technical difficulties" and to please call back later. Wow this is the worst customer service ever, it seems to me like they're trying to make it take so much time... Read more

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  • Oct 15
  • Supermarkets and Malls
  • Credit Card Additional Name
  • 65

My Husband called customer service to add my name as a user on his card. Dora from corporate told him that they would need my SS #. He asked why and told me "to verify you are you". When I was handed the phone I asked "What do you do with my SS#?" and Dora told me "Nothing" M:"Then why do you need it to verify who I am? " D: "We run it through a system and after it verifies you we will add... Read more

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