Kohls Complaints and Reviews

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Kohls
Main address: Kohl's Department Stores 53051 Menomonee Falls WI
(866) 887-8884, , customer.service@kohls.com
  • 416+16 mobile complaints
  • $36.4K claimed losses
  • $84 average
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  • From mobile
  • Kohls
  • 13 minutes ago
  • by anonymous
  • #560888
1 of 3

I ordered mirror from kohl's online catalog and package was delivered yesterday. Take a look at the photo and that was what happens when you receive a broken mirror. You can see the item was really poorly wrapped and packaged. They even didnot tap the bubble sheet! Please any customer, be really carefully with touching your mirror package from kohl's. Add comment

     

  • 1 day ago
  • Furniture and Decor
  • De Pere, Wisconsin
  • Blanket
  • 4

I ordered a khaki blanket but received a zebra one. I called and the CSR had ups pick up the zebra one and reordered the khaki one. However when I got the that one, it was also incorrect. They sent another zebra one. Tried to get Kohl's to issue another UPS pickup but they keep on stalling. I think it's because I chose not to reorder any more. Just requested the credit. 3 calls today. Was... Read more

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  • 1 day ago
  • Footwear and Clothing
  • Brooklyn, New York
  • Boots
  • 7

We need miles and miles of choices all shoddily made and overpriced. Look, I love kohls, I'm a card holder, a loyal shopper for years. But the women's stuff FALLS APART, Fades, etc- while the clothing I buy for my husband withholds year after year. What's up with that?! So, I have to spend a fortune twice a yr on a new wardrobe, while he's still wearing his 3 yrs later?! They have some decent... Read more

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  • From mobile
  • Kohls
  • 2 days ago
  • by anonymous
  • #559666

My wife put me as an authorized user and her late payments affected my credit. I never gave my social security number or singed for authorization. Add comment

     

  • Nov 17
  • Customer Service
  • Lake Stevens, Washington
  • Fees
  • 3
  • 3
  • 30

I have always paid my bill in full every month. I was 3 days late slow mail. They charged me $25 late fee and a $10 interest on a full payment. I am going to store paying this fee and canceling my account. What is really laughable is I received a new card in the mail that read MOST VALUED CUSTOMER. I will not shop there anymore. I am also filing a complaint with Financial Consumer Protection... Read more

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  • Nov 17
  • Supermarkets and Malls
  • Coconut Creek, Florida
  • Cashier
  • 3
  • 3
  • 29

Horrible shopping experience yesterday. Whilst checking out at the register with my senior citizen mother, the cashier was very rude. She told my mother that she was "testing her patience" and then turned to me and said "it must have been fun growing up with her" and finally said to my mother " your daughter must love you alot". These remarks were very disturbing and upsetting to my mother and... Read more

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  • Nov 16
  • Supermarkets and Malls
  • Sarasota, Florida
  • Credit Card Late Fee
  • 25

i have never missed a payment with Kohl's. I got their credit card to get their special offers. I expected to have a service fee and interest when we were gone for 6 weeks. Amazingly, they charged not only the $4.46 interest, but an additional $25 for missing the payment. It certainly will not be a problem in the future as I will never use the card again. $25 really??? Oh gosh, complaint must... Read more

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  • Nov 11
  • Furniture and Decor
  • Hollywood, Florida
  • Sheets
  • 62

In order to avoid the holiday mess from last year I ordered a gift of sheets for my sister November 7 2014. Today 11/11 I got a email informing me that they were shipped. Alas, they shipped the wrong ones. As the shipping receipt said it had just made a label, immediately I called customer service to have it fixed where they told ME I had ordered using the wrong SKU#. Since I have the original... Read more

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  • Nov 11
  • Customer Service
  • West Jordan, Utah
  • Coupon
  • 5
  • 5
  • 50

I went into Jordan Landing West Jordan Kohl's to buy some items, I had two coupons. During the transaction, an associate, Tracy Temple, was hanging over the clerk and saw I had more than one coupon. I said I was going to buy the stuff in two separate transactions. She said I couldn't use more than one per person. My husband was waiting outside and I told him to come in. He bought the first set... Read more

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  • Nov 11
  • Ex Employees
  • Return Policy
  • 9
  • 9
  • 107

Hello. I am a former Kohl's Associate. I worked for Kohl's for 6 years until the location I worked at closed. I am not here to complain, just to shed some light on a few things, because after reading some of these reviews, it seems like some of you have nothing better to do but your hair and nails. First of all, Kohl's has the right to charge a late fee if you don't pay your bill on time. Late... Read more

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