Kohls Complaints and Reviews

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Kohls
Main address: Kohl's Department Stores 53051 Menomonee Falls WI
(866) 887-8884, , customer.service@kohls.com
  • 383+12 mobile complaints
  • $35.7K claimed losses
  • $90 average
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  • 1 day ago
  • Supermarkets and Malls
  • Online Shopping
  • 1
  • 1
  • 20

Saturday after noon I did some online shopping with kohls placed one order bought 4 things got one email conformation , Sunday night I got 2 emails saying I bought the four things both with different conformation numbers. So I checked my kohls charge card, come to find out I was charged 3 times. It was 9pm on Sunday so it was to late to call so Monday morning I called and the women to spoke with... Read more

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  • From mobile
  • Kohls
  • 2 days ago
  • by anonymous
  • #534573

Had phoned in a charge payment by the due date, but still was charged a late fee. Called customer service, the guy was rude, talked over me. Horrible, horrible customer service. Add comment

     

  • Sep 15
  • Supermarkets and Malls
  • Sunglasses Order
  • 19

I followed the instructions for the survey and ordered my free glasses but they weren't free I assumed that they were legitimate since it was from the Kohl's web site but they weren't. The survey said free glasses they did not say risk free it also also said it was only the shipping and handling I had to pay for in big letters it said glasses total 0.00 Shipping and Handling 5.99 but in the fine... Read more

Was this review helpful? 1 0

     

  • Sep 15
  • Supermarkets and Malls
  • Austin, Texas
  • Jennifer Lopez Bath Products
  • 13

After only three machine washings (not even on heavy duty) a plush beige Jennifer Lopez brand towel seam is ripping apart. This was not a cheap towel and it has been used gently only as a guest towel. I am sadly very unsatisfied and I will never buy this product again. The receipt is already tossed or I would return to Kohl's to let them see this. I think Kohl's needs to discontinue sales of the... Read more

Was this review helpful? 1 0

     

  • Sep 13
  • Online Shopping
  • Wrong Address Delivery
  • 17

They shipped to old address, despite having a new one entered for both billing and shipping. The problems is when you call, the calls are outsourced to India. I have called 20 times in a period of 2 weeks to be told "I can put a note in the file, but it is no guarantee that anyone will look at it. There is nothing we can do." I lost in excess of $300, and I have no merchandise or refund to... Read more

Was this review helpful? 1 0

     

  • Sep 13
  • Supermarkets and Malls
  • King Of Prussia, Pennsylvania
  • Kohls Credit Card
  • 14

I called to inquire about how to increase a credit limit in kohls credit card. And customer rep. pulled my credit without authorization. It's been a month I am following up with them and every time I got different answers. It's like I am talking to customer representatives of different company. I have already spent more than 4 hours (put me on hold for at least 15 -20 mins each time) and issue... Read more

Was this review helpful? 0 0

     

  • Sep 12
  • Supermarkets and Malls
  • Gift Card
  • 24

if you do not find your size in the store. Please stop yourself from buying a gift card to buy online (in the store). Gift card is a option as well to buy online. Well to make the story short. I tried to pay with my gift card, the transaction did no go through. I had to call customer service , and they had me wiring for an additional 15 minutes to help me out. i had to wait 10 minutes more so... Read more

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  • Sep 12
  • Supermarkets and Malls
  • Arizona, United States
  • Kohls Credit Card
  • 1
  • 1
  • 55

This is fair warning to anyone considering getting their Credit Card or anyone who has recently signed up for their Credit Card. I was purchasing some housewares on sale and signed up for the Kohl's Card to save some additional money. Ultimately I spent about $50. I planned to pay it off in two months. I marked on my calendar the due date of the bill. The day came and I went online to pay my... Read more

Was this review helpful? 0 1

     

  • Sep 11
  • Supermarkets and Malls
  • Easton, Pennsylvania
  • Positive Experience
  • 17

Janice is a super manager, who serves customers with returns and exchanges. She was very patient with me and helped me tremendously when I did not expect or know that it was available. I had a complicated return, with some of it on a receipt and some of it not on a receipt. She made sure that all my earned discounts were preserved when I exchanged items for others. Usually, I have seen my... Read more

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  • Sep 09
  • Supermarkets and Malls
  • Spokane, Washington
  • Extra Charge
  • 43

Had a normal day until I went shopping at Kohls. I liked their selection but they were kind of pricey. Went to the counter with about 100 dollars worth of stuff. The lady at the register offered that if I sign up for a Kohls card I would get 20% off. I said sure and filled out the information needed. I paid with cash and went on my way. 12 months later I received mail that I owed Kohls 300... Read more

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