Kohls Complaints and Reviews

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Kohls
Main address: Kohl's Department Stores 53051 Menomonee Falls WI
(866) 887-8884, , customer.service@kohls.com
  • 361+9 mobile complaints
  • $26.8K claimed losses
  • $72 average
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  • Jul 29
  • Supermarkets and Malls
  • Replaced Order Charges
  • 15

This company is the worse. I tried to order online and it kept charging my full price instead of clearance price on two items. I skipped the order and waited until the next day. I place an order, it gets cancelled because it was my name and after 2 gift cards I had 20$ balance so my boyfriend put it on his card. He left for work. I was told on phone by a woman (barely understand her high pitched... Read more

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  • Jul 29
  • Supermarkets and Malls
  • Missing Household Items
  • 18

I placed several online orders recently as I moved and needed many household items. There were several great promo codes available so it was advantageous to place a couple orders (they ship everything in many boxes anyways because everything comes from different facilities). I had a $10 off $50 home, $15 off $50 purchase, 30% off and free shipping promos, so basically I got a heck of a deal on... Read more

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  • Jul 28
  • Supermarkets and Malls
  • Vera Wang Capris Return
  • 1
  • 18

Returned Vera Wang capris because I picked up wrong size.They were one thing I picked up with other things, paid with cash and gift card. I pd. $44.00 for capris and when I returned I only received $11 & change. I did not have receipt but all the tags were still attached. I just feel very dissatisfied over this. I do a lot of shopping at Kohls and always give gift cards for birthdays and... Read more

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  • Jul 24
  • Supermarkets and Malls
  • Irving, Texas
  • Shirt Replacement Refusal
  • 6
  • 63

Went in to buy a shirt for my husband's birthday the other day. It turned out not to fit when he tries it on. Somewhere along the line I lost the receipt. Well I thought Kohls with their "yes we can" policies would still take it back. Boy was I wrong about that. Since I paid for it with a Kohls card I thought they would also be able to look it up. They couldn't do that either. I know they have... Read more

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  • From mobile
  • Kohls
  • Jul 21
  • by anonymous
  • #513081

First time I shop at khols store I bought a coffee maker for my mother she doesn't like it so I take it back to the location to same person who sold me I have lost my receipt I paid 169.99 original price next day without receipt they were refunding me on gift card 99.99 when I paid 169.99 its like ROBBING SOMEBODY LEGALLY that's not fair to a customer Add comment

  • From mobile
  • Kohls
  • Jul 20
  • by anonymous
  • #512598

Never will I shop at khols ever again. Worst store I have ever been too. Departments are ALWAYS messy can't find anything for one. The khols charge card I have will be getting canceled due to the fact I never received my bill and when I would try to find out how much I owe I would get the run around. Got charged for late fees and on top of that had to pay a 10 processing fee. Never again will I... Add comment

  • From mobile
  • Kohls
  • Jul 19
  • by anonymous
  • #512482

Kohls in Levittown ny didn't take my retail me not coupon in store. They said they are no longer allowed to accept them. It's the same stinking coupon that I would receive in the email or the paper so why not??? I am really irritated bc I always forget coupons and this app helps me remember Add comment

  • Jul 18
  • Footwear and Clothing
  • Toledo, Ohio
  • Boys Pants
  • 16

I went to Kohl's in Toledo, Ohio on Monroe Street, looking for pants for my grandson's birthday. They have so many choices for girls, but practically nothing for boys. Especially if they wear a size 7 regular. I bought a pair of slims by mistake and took them back to exchange for a 7 regular. They don't have any size 7 regular. Most of what was left were slims in almost all of the sizes of the... Read more

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  • Jul 15
  • Supermarkets and Malls
  • Credit Card Payment
  • 16

I scheduled my payment (balance) to be made on July 3rd (it was). This morning (July 15th) I noticed they received another payment for the same amount. I called CS and they told me a check would be sent to me within 30 days. I have never had this happen to me with other retailers that I have credit with. Due to this error, I have closed my account with Kohl's. I will not make a purchase... Read more

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  • Jul 13
  • Advertisements and Cons
  • St. Louis, Missouri
  • Duffle Bag
  • 1
  • 64

Today I went to kohls to purchase a duffle bag. I found the one I liked and proceeded to the price check scannner. It displayed $119 regular price in light grey and larger font in red sale price at $59. I proceeded to check out and the bag rung at regular price. I explained it showed on sale on the price check screen. I went back and showed to an employee. She tried to tell me it was buy one get... Read more

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