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  • Customers like
    • Good deals3
    • Pathetic3
    • Zero3
  • Customers don't like
    • Online ordering14
    • Unreasonable staff7
    • Management6

  • 2 days ago
  • Supermarkets and Malls
  • Dallas, Texas
  • Charge
  • 26
  • REVIEW RATING 4/5

The following was sent to Kohl's Executive Offices to the CEO and Other high level managers/officers. Their response was almost as worthless than the previous calls I had to make. Kohl's was NOT helpful in anyway and in the end thought I was lying. It took this letter sent to MY BANK before the funds were reversed by the Bank, NBOT Kohl's. The order in fact was never canceled and shipped to the... Read more

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  • From mobile
  • Kohls
  • May 20
  • by anonymous
  • #639127

I hate khols, my daughter returned something without receipt and now they are accusing her of shoplifting. Add comment

  • May 19
  • Supermarkets and Malls
  • Staff
  • 3
  • 3
  • 41
  • REVIEW RATING 4/5

I had an awful experience tonight with a cashier from the Kohl's store located at the Golf Mill Shopping Center in Niles, IL. Unfortunately I did not get his name, he was an elderly indian cashier at the entrance of the mall, the closest to Target store. He was angry, upset, and suspicious, the most unfriendly person I’ve ever seen. The entire paying experience was frustrating and it made me... Read more

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  • May 18
  • Online Shopping
  • Watsonville, California
  • Flatware
  • 1
  • 1
  • 27
  • REVIEW RATING 3/5

I placed an order and found the same item somewhere else for half the price. According to their order cancellation policy, the buyer has at least a few hours to cancel before the order is carved in stone. I attempted to cancel the order within a few SECONDS and had to spend the next half hour justifying why I was cancelling the order (none of your business) and did I want something else (if I... Read more

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  • May 16
  • Supermarkets and Malls
  • New York, New York
  • Staff
  • 24
  • REVIEW RATING 4/5

Customer Service people don't understand English, give you wrong information and have no authority to fix a problem. They passed me around and around and I got nowhere. I could not get Kohl's to stop charging me extra fees and interest on the disputed amount. I tried again many times after that first round but finally had to resort to the FTC's Bureau of Consumer Protection, who made Kohl's stop... Read more

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  • May 16
  • Footwear and Clothing
  • Garden City, Michigan
  • Bathing Suit
  • 23
  • REVIEW RATING 3/5

I ordered 2 bathing suits 4 weeks before a vacation, which never arrived. I don't know if they were stolen or never sent. I called back to get charged back, and the agent (Nicole) said she could re-order. How nice. With my new discount and free shipping. But there was a hold on my account because of possible fraud. So she transferred me to get approval and that security person (Reshonda) couldn't... Read more

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  • May 12
  • Shopping
  • Orange Park, Florida
  • Pants Return
  • 5
  • 5
  • 82
  • REVIEW RATING 4/5

I will never ever ever again give Khol's a cent of my money. They are the worse, most shady department store in the world. Not only do they jack their prices up so they can mark them down again to make you feel like you are getting a sale but they steal money from you, literally. I returned pants I bought last night to them today and they told me they could only put it on a gift card bc I didn't... Read more

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  • From mobile
  • Kohls
  • May 10
  • by anonymous
  • #633745

Worst online ordering experience ever. took a total of two hours on the phone plus multiple times ordering the same item to finally get it to submit. Add comment

  • May 07
  • Online Shopping
  • Creswell, Oregon
  • Clothing
  • 40
  • REVIEW RATING 4/5

I use to be an avid Kohls onlineshopper - but after this last fiasco I don't think I will ever do that again. Order landed at my local facility through some shipper they used named OnTrac, then 2 hours later went to a town in another state 120 miles away for delivery! Contacted Kohl's online support and that was a joke in itself. Person did not understand what I was asking at all, gave no help or... Read more

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  • May 06
  • Supermarkets and Malls
  • Santa Rosa, California
  • Rebate
  • 2
  • 2
  • 40
  • REVIEW RATING 3/5

IF YOU DO NOT GET YOUR REBATE, FORGET IT, YOU ARE NOT GOING TO GET ANY HELP, YOU WILL NOT RECEIVE IT. I HAVE HAD ABOUT 12 EMAILS TO KOHL'S CUSTOMER SERVICE. I HAVE RECEIVED RESPONSES FROM ABOUT 8 SO CALLED "CUSTOMER SERVICE REPS". SOME MORE THAN ONCE. THEY OBVIOUSLY DO NOT READ WHAT YOU SEND THEM. THEY SEND YOU CANNED SPEECHES THAT ARE OF NO HELP. THEY SEND YOU TO COMPUTERIZED PHONE NUMBERS... Read more

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