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2.2 Based on 270 reviews
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  • Customers like
    • Good deals 8
    • Pathetic 7
    • Shopping there 7
  • Customers don't like
    • Online ordering 16
    • Customer service 13
    • Poor customer service 13

I ordered online with Kohls. The package never arrived and they expected me to trace it and call the post office to see what was going on. After 30 days I received a card with merchandise credit but they did not refund the shipping I paid on the order I never received. Ask me to do the work and then cheat me out of my money. I contacted them numerous times and get getting told to wait. When they agreed to refund they said to give it a week.... Read more

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What I don't understand is that this company can't seem to pay its employees a fair wage to work in thier stores but they can currently send all thier beauty supervisors to some ritzy resort for four or five days for some seminar, in which they are trying to turn thier beauty kiosks into department store make up counters, which by the way will fail simply because no one is gonna pay for any of the makeup when they can buy better stuff at real... Read more

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I WAS WORKING AT KOHL'S IN WILKES BARRE AND I HATED THE PEOPLE I WORKED WITH, EVERY ONE FELT SO FAKE , AND THE MANAGER WAS THE MOST FAKEST ON OF THEM ALL . SHE WOULD BUT YOU DOWN TO MAKE IT SEEMED THAT YOU WOULD NEVER DO YOUR JOB RIGHT. THEN THE DEPARTMENT SUPERVISOR WOULD WHINE AND *** BUT SHE WOULD BE NICE AS PIE TO YOUR FACE , ONE THAT WAS THE THAT I TRULY COULD NOT STAND WAS DOMINIC HE WOULD BUT YOU DOWN CALL YOU NAMES AND CURSE AT YOU AND... Read more

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Here is the truth: Kohls stores are fine, Kohls.com is ridiculous! Everytime I have to call them, it makes me want to pull my hair out! I have never dealt with such careless, unhelpful people in my life. The main part of training for customer service is being as indifferent as possible. After all the hassle, I am done. I cancelled my Kohls card today and will never shop there again. I would much rather spend money (and I do spend a lot) at a... Read more

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I love kohls, but they have no motorized carts for the handicapped. Many other stores have them and i was surprised to find out kohls does not. I called the store in mentor to find out snd they said they have a wheelchair. This is hard to use by yourself. I was wondering why kohls does not provide electronic carts. Read more

Was this review helpful? 0 5

I order items on Sunday and paid extra for two-day deliver. The delivery came after 3 days and all items were wrong except one shirt. Spent and hour on the phone with customer service and she was super nice and tried to make things right. She saved me some additional money and free next day delivery. I came home on Friday and still no delivery. Check my order status and only thing it says is cancel. So far on hold for 40 minutes and had to vent... Read more

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You do realize the poor person behind the register doesn't get to choose how to return your item, they are prompted by the computer, I don't care what your situation with returns are, it's not the cashiers fault you were not given a gift receipt. There's allot of things factored in to cooperate refunds, the amount of return, if the customer is a habitual non recipeted returner, if the items are old, they track all of that by customers... Read more

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  • From mobile
  • Aug 10
  • #898406

The customer service sucks at tyler street in riverside ca. The guy who helped me was very rude uptight. The way he acted as if was the one who owns the company. Just a sales person...damit act like one. Would not accept the coupon n making faces. Wtf....manager are the same...full of ***....i love shopping at khols...but the workers are ***

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I have had a kohl charge card for over 12 years and I phoned in a payment due to the fact that I never received a bill and the customer service took out two payments instead of one and extra $240.00 took out $500.00 out of my checking account and all they can say "you have a 240.00 credit I don't want a $240 credit I want my money back in my bank account they said " we can't do that will have to go thru a process and mail you a check that will... Read more

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Last day to use Kohls cash 7/31/2016. Kohls website conveniently down or non responsive. On hold for more than 30 minutes today 8/1/16. Website wouldn't accept pick up in store option. Going on vacation Friday morning and need warm clothes prior to then. Only way I could enter the order by the deadline is to accept ship to home. They wanted $30 for two day shipping. You will find the picture of hold time as documentation attached. Had to... Read more

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