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2.2 Based on 261 reviews
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  • Customers like
    • Good deals 8
    • Pathetic 7
    • Shopping there 7
  • Customers don't like
    • Online ordering 16
    • Customer service 13
    • Poor customer service 13

My goodness Kohls, I'm hoping that you realize that it's 2016 and that there are people you can hire who are really, really good at programming. Please hire those people so that when we need a password reset we don't have to wait indefinitely for an email. It should be instantaneous. I've been trying to reset my password for days and NEVER, despite probably dozens of submissions, have received the password reset email. It's not my cookies or my... Read more

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When I got to the counter to pay with my charge card, the cashier told me that the loss prevention employee Cynthia told her to ask me for 3 forms of identification. I asked her why and she said that it was something random that they do. When I showed her my id, she got scared and gave me an additional 30% off of my purchase in fear that I might say something about the profiling. It happened today at the Kohl's located by Cypresswood zip code... Read more

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Placed 3 depart orders on same day totaling over $300.00. The last order being $65.00. Didn't realize they charge $9.00 for orders under $75.00. Within 20 minutes of placing the order I called customer care to get orders combined. They stated they would not combine the two orders and they couldn't give a shipping refund for orders under $75.00 even if I did place other orders. Basically sorry for your luck. Read more

Was this review helpful? 0 3

RUDE associates and even WORSE corporate personnel! Do NOT return gifts without a receipt they will treat you like a criminal! The corporate refund dept is a joke, the associates are disrespectful and rude especially Heather and Katie

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  • From mobile
  • Jun 29
  • #874204

Awful awful customer service received sum workout shorts for gift and too small...did exact same.Treated me like *** and said would have to send check threw mail!!!Will not be shopping here anymore and always bought all my sons stuff here...NO MORE BUSSINESS FOR YOU!

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  • From mobile
  • Jun 28
  • #873588

I've ordered from Kohls in the past, shipping is always slow! Right now I'm waiting on some shirts I bought for my husband.. 2 weeks ago! I'm to the point where I don't order from them unless it's a good sale and I have all the time in the world to wait.

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I tried to Place a order ONLINE with a Representative last night . She immediately asked If I Tried doing it online. I asked her why are you asking me this ? She said , Oh we do that for a Survey .I have been with Kohl's for 25 years and No one has ever asked me that Once . Actually I told her that it sounded like she did not want to take my Order. And I could not do it online because last time i ... Read more

Was this review helpful? 0 5

From two previous shopping experiences at kohl’s, I had received two coupons—one $10 kohl’s cash and $10 off my next purchase, and another $20 kohl’s cash and $10 off my next purchase. I know the coupons say on the back that I need to use one per transaction, so I brought up enough items to do just that. When I went up to the register, I asked the cashier if I could use all my coupons in one transaction or if I needed to split it up; she told me... Read more

Was this review helpful? 0 6

all I wanted to do was exchange my vacuum customer service was rude I ask to speak to a manager on duty she was rude wouldn't do anything to help us I spent a lot of money in that kohls I feel they should give me a gift card the way I was treated they could of let me exchange my sweeper and put the balance on a gift card they said I have to wait 7 days for a check to purchase a new one my sister exchanged hers and she didn't get treated like I... Read more

Was this review helpful? 0 4

Was in store shopping with wife and children things can get wild with children you kniw so i told my wife i was gonna return to car and wait for them upon leaving the store a large colored man (LP) started following me i stopped and asked can i help you and all the *** could say was give me my stuff i told the man if he did not reframe himself from me i would return to store with him and notify the law enforcement and file charges he walked away... Read more

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