Kohls Complaints and Reviews

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Kohls
Main address: Kohl's Department Stores 53051 Menomonee Falls WI
(866) 887-8884, , customer.service@kohls.com
  • 401+12 mobile complaints
  • $36.2K claimed losses
  • $88 average
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  • 5 hours ago
  • Shopping
  • Clothing Purchased Online
  • 7

i have been a big shopper at kohl's and oKohl's. com for years but as of today will not spemd one more dime with them. They have shifted their customer service center to Mexico city and have changed all their shipping. I ordered 2 items (sneakers and a hoodies) for my son on October 13. They of course posted it to mt credit card immediately. So i have already paid for them . It is now October 22... Read more

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  • Oct 19
  • Customer Service
  • Lady Lake, Florida
  • Customer Service Abuse
  • 1
  • 1
  • 39

They are mistreating and unethical. I will not shop there any more. Stupidity rules and I don't have time for that. The cashier are confused and snaped at me with a snotty attitudes she was so misguided and unsure what to do. They told my sister they would give her a coupon but not me 5 minutes later than they argued with me and refused to call the manager. Not nice, not ethical and the manager... Read more

Was this review helpful? 0 2

     

  • Oct 17
  • Online Shopping
  • Missing Items
  • 1
  • 1
  • 26

I made an online order of 8 items and only received 6 of them. After emailing Kohls I was told they could not complete the order and I would receive a refund instead. 2 weeks later still no refund so I called and they were "having technical difficulties" and to please call back later. Wow this is the worst customer service ever, it seems to me like they're trying to make it take so much time... Read more

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  • Oct 15
  • Supermarkets and Malls
  • Credit Card Additional Name
  • 54

My Husband called customer service to add my name as a user on his card. Dora from corporate told him that they would need my SS #. He asked why and told me "to verify you are you". When I was handed the phone I asked "What do you do with my SS#?" and Dora told me "Nothing" M:"Then why do you need it to verify who I am? " D: "We run it through a system and after it verifies you we will add... Read more

Was this review helpful? 2 0

     

  • Oct 08
  • Supermarkets and Malls
  • Eaton, Ohio
  • Store Mess
  • 1
  • 1
  • 47

i had the worse experience in the Kohls at Austin Landing in Dayton , Ohio. That store needs a major over haul. We were in there right after opening onOct 6,2014 . It was a mess. Cloths all over the floor under racks it appears they had a garage sale the way the cloths were thrown around. I will never go there again. There were racks of cloths in the aisle and you could not walk. They were over... Read more

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  • Oct 07
  • Supermarkets and Malls
  • Free Shipping
  • 1
  • 1
  • 38

I tried to place an order TWICE on line at Kohls.com. The first order I called customer service because my order was well over the 75$ limit for free shipping but it was not coming off my total. The girl placing my order by phone told me she could fix that & remove the shipping but one item was not available. I didn't have time to replace the item so I opted to call back if I needed. The... Read more

Was this review helpful? 0 1

     

  • Oct 07
  • Supermarkets and Malls
  • Manheim, Pennsylvania
  • Disney Frozen Bike
  • 1
  • 1
  • 57

I ordered a Disney frozen bike 3 weeks ago. When I did not receive it on the 3rd week, I looked up my shipment. It turns out they delivered it to Edgewood, MD. I live in PA. Someone signed for it and returned it to the store. I called customer service and she kept telling me I returned it. I told her it was never delivered to me. Finally she said she would return the $95 I paid for but it would... Read more

Was this review helpful? 2 0

     

  • Oct 07
  • Supermarkets and Malls
  • Item Return
  • 48

Went to return makeup -- "you can't return at the checkout counter -- have to go to customer service" -- 20 minute wait there - 6 folks ahead of me and 1 associate...I return to the checkout counter and tell the multiple associates there who are busy twiddling their thumbs...they arrange for a second associate to assist at customer service. I return to customer service and 20 minutes later get... Read more

Was this review helpful? 1 0

     

  • Oct 04
  • Supermarkets and Malls
  • Port Orange, Florida
  • Poor Store Conditions
  • 3
  • 3
  • 58

I was shopping at this location and was appalled by the way the management spoke to their associates. I witnessed a manager openly discussing another associate I front of the customers lining up to pay for their product. I sent a letter to corporate informing them of their many issues. If they spent more time making the store look less like a thrift shop and cleaned up their filthy beauty... Read more

Was this review helpful? 4 1

     

  • Sep 28
  • Supermarkets and Malls
  • Miami, Florida
  • Coupons Reward Card
  • 2
  • 2
  • 21

The cashier need to explain about the coupons reward card and to have a good altitude I never going back to buy there Read more

Was this review helpful? 1 0
 
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